UFCU is a community-focused financial institution dedicated to improving lives and strengthening communities in Austin and Galveston County. They offer a range of products, services, and educational programs designed to help Members achieve financial health. Customers consistently praise the staff for their exceptional service, highlighting individuals like Frank Quiroz and Itzel, who have gone above and beyond in assisting Members with their banking needs. Reviews note how Frank's welcoming demeanor and genuine care create a positive atmosphere, particularly for those with special needs. Itzel is recognized for her prompt and professional handling of disputes and her thoughtful gesture of issuing new debit cards. Customers also appreciate the convenience of UFCU's ATMs, which dispense various denominations and offer a high withdrawal limit. Additionally, the fraud department is commended for its diligence in monitoring accounts and resolving issues efficiently. Overall, UFCU is celebrated for its commitment to outstanding Member service and community engagement.
Fraud department is top tier, lady in accounts that helped was awesome. Even if you get scammed, UFCU will help with the chargeback because they have good folks working in their accounts department.
July 2025
Mr Frank !!! Thanks for your kind and professional help the other day taking care of business for my mother we gladly appreciate you .
March 2025
We don't bank with UFCU, but their ATM is awesome. You can get 5's, 10's, 20's, or 100's as denominations. Also, there is a maximum transaction amount of $4k, which can come in handy. Well worth the $3 surcharge for withdrawals using another bank.
