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“Jose did a fabulous job great customer service and he had my iPad ready on the same day and was able to repair it and save us money thank you I would definitely come back”
“Very good and friendly and helpful and have what you need. Put up with me I'm hearing impaired. And the girl that works there or did liked my dog SKY that ride's with me every where.”
“Mr. Bocanegra at AT&T provided exceptional customer service in resolving my issues quickly and efficiently. I was very pleased with how promptly everything was squared away. I'm a very happy customer”
“Good service. Manny was very patient listening to my problems with my phone and was able to fix my iPhone in a short time. He told me to bring it back if there was a problem.”
“Daniel was excellent to work with! Not only was he kind and knowledgeable, he handled pressure with ease. I was the first one at the store and their internet was down. He was able to get everything set up for me with his Hotspot. He was never stressed, just totally professional! Amazing leadership skills! I'm so glad I went to that particular store that day ?”
“My husband and I went in to get help with his iwatch. We don’t have to wait, Sam waited on us right away. His service was excellent and we were very happy with the service we received. Everyone was friendly and helpful!”
“I wanted to better understand my Verizon bill but wasn’t sure how to access everything on my phone. Erick took the time to help me set up the My Verizon app and showed me how to navigate it so I could easily view my bill and account details. He explained where to find charges, payments, and helpful features in a simple way that made sense. Erick was patient, friendly, and made sure I was comfortable using the app before I left. Really appreciate the helpful service and guidance he provided.”
“Great customer service by Maria and Griselda at metro in Mercedes they know how joke around but also takes care of customers first thank u for the help very much appreciated”
“I went in to buy a phone for my daughter. Think her name was Edith and it was. She was very very helpful. Helped us to decide on a phone. Always with a smile. I mostly do my business online but from now on if she's working at this store I'm going in.”
“⭐⭐⭐⭐⭐ Highly Recommend Jesus!!!
I had such an amazing experience with Jesus at Verizon today! They were running a trade-in promotion for new customers on the iPhone 17, and it literally saved me hundreds of dollars. I originally had Cricket, which was fine, but they require you to pay for your phone outright. With this Verizon promo, I was able to trade in my phone, avoid that huge upfront cost, and get a much better overall deal — which is especially important since I recently found out I’m pregnant and trying to be smart about expenses.
Jesus made the entire process so easy. What felt like it could’ve been a complicated, overwhelming switch turned into a smooth and stress-free experience. He walked me through my trade-in, helped me get a great deal on my new iPhone 17, and made sure I understood all my options.
On top of that, my plan includes Netflix, HBO, and YouTube Music — literally all the apps I use! ?
Jesus was extremely personable, funny, and professional. He genuinely cared about helping me find the best option for my situation. If you’re going to Verizon, ask for Jesus — he’ll take great care of you!”
“The sales reps at this location really helped me understand my new tablet. They provided excellent customer service and were very knowledgeable. I'd recommend this location to anyone looking to purchase a new device or looking to switch over. Thank you Vanessa and Alexia.”
“We came in today to get my son a new iPhone. When we came in, the store was very busy. A very kind young lady named Mar helped us right away, no waiting time. We had some very challenging issues to overcome regarding our account and she was so patient with us. She took her time to explain things we didn’t understand and never made us feel rushed or a bother.
When you come here ask for Mar and you will have a great customer service experience.
Thank you Mar!!”
“I had been having problems with the connectivity on my phone I had call customer care they would transfer to troubleshooting but I would wait a long time. I chatted with a person but she told me to call customer care but illiana fixed my issue right away very friendly young lady very helpful and very knowledgeable about your business. Than you for having employees like her?”
10AM - 7PM
216 N Ed Carey Dr Ste 6, Harlingen
Mobile Phones
“Awesome customer service the minute we walked in. Gave my sister the full attention that she needed and kept telling her if she needed anything she could go back at anytime. This is the store you want to go!!!!!!”
“I don’t even know where to start. Great customer service by the employee Brittany Saucedo, she was very helpful and got my issue resolve in no time. She mention she was fairly new to the job. But to me seem like she had been doing the job since forever. I really wanted to come here and recognize her for doing a great job.”
10AM - 8PM
1556 N 77 Sunshine Strip, Harlingen
Mobile Phones
“FINALLY was able to get something done that I've been fighting for a week to get done. An establishment that understands the concept of what customer service means! Great job ladies!”
“These people are so polite conservice and to take care of you and every need that you want if comply with the company they're great I'll give them 20 Stars”
“Went in having problems with my phone and Stacey was a great help. Went out of her way to provide excellent customer service all while dealing with multiple customers. Always had a smile and was very cheerful and friendly. Why haven't yall given her raise yet?”
“Ricky is an awesome sales representative, he is always willing to help and goes above and beyond he genuinely makes sure all my needs are met. He takes care of me like family! As well he is an EXCELLENT multi tasker! He is phenomenal ☺️”
“Well Monica is a very great rep she helps u with any thing u need .and u don't have to buy sum thing to get help there also she is very responsible respectful to her customers and she gets back with you has suggestions if u need some products they have not like other t mobile stores only help you if u buy sum thing 1st .wish there were more reps there to do wat she does 4 there customers she works hard loves her job n the ppl cus at the end of the day it's all about customer service. Good job Monica. Got bless u .”
“Impressed with the customer service. Sally and Ximena attended me like family. And the cherry on top is that the business is and smells great! Over all very satisfied!!!”
“Cricket store on F Street in Harlingen Texas associate Ashlynn gave us outstanding customer service she takes her time with every customer and explained all of our questions in detail I purchased two Samsung phones I always buy the phone cases at the local mall at a kiosk not no more they were less expansive at the Cricket store”
“My wife came the other day for an upgrade and told me they were so nice and so patient with her so I decided to come and I did an upgrade Evelyn and fany were so nice and so helpful with me I got to recover everything thank you girls ? I will definitely come back to you'll”
“I went into store cause my text notifications weren't working..and Ms Belinda and Ms Amy tried over and over and over again until they both figured it out and got it ..they never gave up .
I really really appreciated their determination
Thanks again to you both..”
“Great customer service. Leslie communicated which phones were in my budget. Phone has cool features and apps. Thank you for assisting me with my first phone. Thank you God bless”
“I had a great experience at the Spectrum store at the Viera Avenues at Town Center. Sales Associate Robert is fast and great at troubleshooting. He’s very friendly and knowledgeable! He’s definitely Management material.”
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“(Translated by Google) Yasmine and Efrain had a great service from Custer while I bought a new line here at Cricket(Original)Yasmine y Efrain tuvieron in Gran servicio de Custer mientras yo compre una Nueva linea aqui en Cricket”