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“I have dealt with a lot of bank branches in my business life, and I think that this branch has the best people by far that I have ever worked with. Way better than Wells Fargo and Bank of America... Small town people are the best!!”
“Jeremy was extremely helpful in setting up a new account. We already had another account with the bank but he took the time to explain our options and walk us through the paperwork. A truly outstanding experience!”
“As a small business owner and personal account owner, we would highly recommend SouthStar Bank, Bee Cave. Complete excellence from all the staff - including Melissa and Larry and all that we come in contact with. They are First Class!”
“I just opened an account with First United Bank, lovely people, willing to help you out even with your Social Security issues, I was with Chase Bank for five decades, I’m in my 70s always an issue hard to get any personal care. At First United Bank I met with Mandy about two weeks ago looking into opening up an account with them, she answered all the questions very professional and more important very caring, you don’t find that today in business. All the best to her and the entire staff at First United Bank. I wish I would’ve moved to their bank sooner. Lovely building plenty of parking easy access to Route 620, and yes five star service.”
“This review is for the branch manager Dora Turek, NOT the company. PNC as an organization and paticularly this branch have issues. I was a happy Compass Bank/BBVA customer for 20+ years. Ever since Pnc bought out BBVA it’s been kind of a nightmare. The Pnc CIO should be fired. Their systems are trash. There are always issues with the mobile app, and every time I go into the branch to get something done it takes a ridiculous amount of time for their staff to do things because the systems are so cumbersome and slow. As a company Their processes and policies are ridiculous at times and they place no value whatsoever on a personal relationship with a customer. Everybody is just a number. Furthermore they are grossly understaffed at the Four Points branch. On Tuesday This week I walked into the branch to initiate 4 international wire transfers and to open up a new bank account for a business I just started. It is now Saturday afternoon And after five visits to the Four Points branch and finally a visit to their Anderson Mill branch here on Saturday and after nearly 6 hours of total time elapsed in the bank I have finally gotten the four wire transfers processed and my new bank account open! This was primarily due to the staffing issues and the fact that these poor folks in the Four Points branch were drinking from a fire hose and literally just did not have enough time in a day to adequately serve customers. It’s also related to their systems and processes which again are very slow and cumbersome.
All of that said the company is lucky to have some really great people who are doing the very best they can despite extremely challenging circumstances. I single Dora Turek there at the Four Points branch who is having to do the work of four people by herself. She’s doing it with a brave face and a good attitude and is going above and beyond to try to take care of everybody including me. She helped me get those four wires out the door in between dozens of other customers that she was trying to take care of. She also walked the paperwork and process through on getting my new account set up. She felt so badly that we were not able to get it done by the end of the business day on Friday that she actually came into one of the branches at Anderson Mill that happened to be open on a Saturday morning to finish up the process for me and get that account opened. My Hat is off to her again for going above and beyond!
I will also say that Amber at the Four Points branch is fantastic and has a great And friendly attitude at all times again despite being completely overwhelmed and overworked. Finally there is Deanne who normally works at the Lagovista branch but who has been coming into the Four Points and Anderson Mill locations to try to pick up the slack again due to the woefully inadequate staffing. Once again this is an individual who is just fantastic with a great attitude and friendly demeanor. I hope the managers for these folks and Pnc as a company recognizes that they have individuals like these folks who are literally keeping customers like me from walking away and going to another bank. I’ve been so frustrated so many times since Pnc bought out BBVA I have been on the verge of closing all accounts and moving to a different Bank on several occasions. The only reason I have not fired Pnc is due to the efforts of people like this at the branch level who are trying So hard and have been so great despite crazy challenges and the the mess of a company they work for.”
“Just picked something up from here, the people working there are very friendly and helpful, one in particular(sadly I didn't get her name) helped me out with a dolly they had available (since the order was pretty heavy) would definitely bank here if I lived in Austin.”
“I don’t know if I have ever given a review, but I had to stop what I’m doing to make sure everyone knows about this place. VeraBank Leander is incredible. Shaimaa handles my banking needs with urgency and professionalism, and makes me feel like I’m Important to them. When I’m out and about at meetings and I know I have business at the bank I will go out of my way to go to VeraBank Leander. If you are looking for a bank relationship you should without hesitation trust Shaimaa and VeraBank. Thank y’all for everything!”
“The nicest people work at this location and always make transactions easy. I've had accounts at several credit unions and banks through the years and so far this one is my favorite.”
“This branch has consistently provided excellent customer service. The bank tellers and reception are warm and friendly. They take an interest in me as a customer and provide a very positive experience. I highly recommend this bank and this branch. I have multiple business accounts and a personal checking account here and I love my experiences!”
“The exceptional customer service and products tailored for both small businesses and personal banking are what set Keystone apart from other banks. The staff is knowledgeable, friendly, and always willing to go the extra mile. From hassle-free account management to customized financial solutions, this bank truly understands and meets the needs of small businesses. I highly recommend them for anyone seeking a reliable banking partner.”
“Hands down, Jocelyn M. is one of the best reps I've ever encountered!UHCU has an asset working for them. She has singlehandedly made working with UHCU the best experience I've ever had with any bank.There is nothing UHCU doesn't have that would lead me to considering going elsewhere. But her involvement when needed has "sealed the deal" in consider anyone else over UHCU.Thank you,”
“I am so grateful to all the staff, especially Jason, they were very nice to me, diligent, helpful, and found solutions. I am very grateful to them. Tina is an Angel.”
“I've used this location for the past 5 years and have nothing but positive things to say! Everyone is always so kind, fast, and efficient! Last week I applied for a loan and I could not have had a better experience! Sarah Jane was so easy to talk to and understood the questions I had with the application process! We were able to complete the rest of the documents through email and it could not have been any easier! Thank you!”
“The level of customer service Julia delivered was serendipitous. The added bonus was when I got to my house and noticed not one single bill had a crease!!! Game changer for me. Big shoutout to Julia once again for the professionalism and client engagement while seamlessly handling my banking needs.”
“I needed to open new accounts (checking, savings and a credit card). The way period wasn’t very long. I should’ve made an appointment and I didn’t, but I still got in fast and got everything done and they were extremely helpful. It had been a long time since I open new accounts.
The woman that helped me was pleasant, Efficient and extremely helpful. She was a pleasure to work with. We got through the set up of all my accounts Effortlessly. I was very impressed.”
“Anthony is such a great banker! We came in at the end of the day without an appointment and he was so helpful, friendly and efficient. Would definitely recommend making an appointment with him for your banking needs!”
“Chase Bank in Georgetown Wolf Ranch is awesome the staff is always courteous helpful doing whatever they can to assist ATM is always ready to be served the customer I love Chase Bank they have been very good to me in Catching scams against my credit card or my debit card great facility”
“If you're in the Cedar Park area it's 100% worth the drive to the Leander location near HEB Plus. It's absolutely refreshing to be treated like a human being here after being treated like a criminal for trying to cash a check at the N Bell location managed by David Romero. David's branch could use the type of leadership that this Leander branch is molded from.”
“The branch manager Michelle solved my issue quickly within 15 minutes of coming into the branch. I had issues getting help from the main corporate number on a large account balance. Very happy with her service.”
“Very quiet here.. The only branch I've visited with authentic art displayed/for sale. The coffee was fresh. Urn was literally dripping into the pot. It did take awhile for my deposit/withdrawal/check cashing.. But as you can imagine, taking money is easy while dispersing requires certain verification barriers to be delt with. Times like these when I wish an incorruptible chip was implanted hypodermically for expeditions processing. I guess my photo ID and "Pretti's" (unsure of spelling, not wearing badge) proficient teller tasks and subsequent manager verification/approval will suffice for now.”
“I love our Leander branch of BBVA! The staff make it a point to know who you are, they're very personable. The best thing is drive-thru is generally a speedy process here. I've never had to wait long on a transaction. This is definitely our preferred location to work with.”
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“Christina is the best!!!!I was very anxious about the process and we were building a home in the middle of all the rate changes & the market was crazy. Christina made everything SO easy and it was the most worry free part of the building process. I dont think she ever missed any of my calls and i called a lot haha. Tyson was really amazing also! I had such a great experience with them it makes me want to build another custom home!.. not really lol but it was really so much better dealing with them than i ever would have imagined... Go Security State Bank Go!”