About Clinical Pathology Laboratories (CPL) - Lakeway
Clinical Pathology Laboratories (CPL) in Lakeway has received mixed reviews, but overall, it is praised for its caring and friendly staff, especially at the new location across from Baylor Scott & White Hospital. Patients highlight the compassionate and hardworking team, who go out of their way to provide support during difficult times, such as IVF treatments and blood draws for young children. Many appreciate the kindness, empathy, and patience of the staff, noting that they make the often uncomfortable experience of blood work much easier. The staff's friendliness and professionalism have made visits more pleasant, with some reviews mentioning successful blood draws even in challenging cases, like with babies or anxious children. However, there are some concerns about the older location, which was described as rude and not customer-friendly, contrasting sharply with the new site. Additionally, patients have experienced difficulty reaching the Gastroenterology Department by phone, with delays in callbacks and slow responses to messages. Despite these issues, many find the new location to be a significant improvement and recommend making appointments to avoid wait times. Overall, CPL Lakeway is recognized for its dedicated staff who genuinely care for their patients, making the experience as smooth and supportive as possible.
