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“My husband recently passed away. We were married 52 years and he handled everything. I decided to step out on my own and refinance my vehicle. Marco was the loan loan advisor .
There are not enough words or room to say all the things about him that he deserves. So I’ll just say the big things. I’m 79 years old ( for those mature) .. I have no skills when it comes to technology. Not even the simple skills. So you can imagine how much trouble I was. So along with not having any business skills, coupled with no technology skills I was a mess to deal with. I had questions after questions. This young man was patient personified! This is, unprecedented in this day and time Things took a lot longer because of me and I know he had a lot more customers.
Thank you, Marco !!! Texans Credit Union is fortunate to have you working for their establishment !!”
“Commercial Bank of Texas I was exceeded my expectations of a bank. Ladies at the front and in the window are all of the sweetest ladies you will ever meet in your life. I’ll get you In-N-Out very quickly and make sure your kiddos have suckers on the way out the door ? I love them!!”
“This branch is wonderful. Staff is very attentive and helping all the time. They always make you feel special with the smile on their faces. It’s been a pleasure coming here and interacting with these awesome group ladies. Thank you Wylie Woodforest bank.”
“I have used Guaranty Bank and Trust since 2000. They have always given me great service. I have never had fraudulent charges on an account due to their strict rules and contingencies that are in place. I do have three other banks I do business with but I have always kept my accounts with this bank due to the fact I feel my money is safe and protected with them.”
“I had a great experience working with Alex Ortiz. He helped me open a new checking account quickly and made the whole process simple and stress-free. He also guided me through getting a loan to buy a car, explaining everything clearly and making sure I got the best option. Very professional, patient, and helpful—I highly recommend him!”
“Great customer service, friendly employees, high attention to detail, and professional atmosphere. Fast, courteous service every time. Michelle K. exceeds expectations and overdelivers.”
“This thing has been so easy to work with, usually able to get a loan relatively Quick, Ben in a few few times and today’s service was exceptional. Chris behind the counter at the Rockwall location Was able to help me navigate through my account on my own computer and help me make the payments on the spot. Last time I tried to do this I had to go home and do it on my own and it was a little bit taxing. Thank you, Chris for being a great employee of CUTX.”
“Came in on Saturday morning to unlock my debit card. 800 number does not answer over the weekend, but the teller was quite helpful and I am very thankful she was able to help before I left town on a business trip on Sunday.”
“I was with one of the bigger banks for years and not happy then talked to Preston and he help me set up my business and personal accounts, he has helped me every step of the way. Tina also started and helped. I appreciate how I have been treated. i highly recommend this bank. dg”
9AM - 5PM
3092 Horizon Rd, Rockwall
Banks
“USE THIS BANK!!!! A+++++ normally I’m not a fan of banks whatsoever, they’re mechanical and for themselves. This is the only bank I’ve ever been to where it’s 100% the opposite.
It’s not just about knowing who you are when you walk in, they also know your business, know exactly how to help you, and to arguably are the only bank I’ve ever used that actually has your back.
I have to mention why I even use Frost,
Michelle Knight, she’s the reason I even give them my business. I wouldn’t bank there if it wasn’t for her.
I used to bank with another company (a local small bank) and I followed Michelle to Frost because of her exceptional customer service. I’m not talking just a friendly demeanor and smile, this is a business banker who KNOWS HER BUSINESS!!
She’s gone above and beyond for me whenever there’s been an issue, or something that needs to be done in a time crunch, she makes sure it’s done.
She’s gotten on the phone and solved more problems than I can count while I’ve sat in her office.
She’s guided me to the right services every time, and she’s answered questions with real applicable answers not fluff.
I run multiple big companies and there’s no chance I’d have gone to Frost if it wasn’t for Michelle. My wife and I trust her, trust the bank and trust that no matter what it’s the right place for us to be.
If you’re at any bank other than this place, you’re at the wrong bank.
We appreciate everyone at Frost!”
“Beautiful building & Excellent Service. Highly recommend this Local Bank. The staff is always pleasant. Compared to the trash big banks that are too big to fail!”
“This is a great place to bank! Me and my family have baked with this bank since the beginning! They are all super duper nice and friendly and willing to answer any questions you have. If you are looking for a personal bank that knows you this is the place!”
9AM - 5PM
2601 Ridge Rd, Rockwall
Banks
“I recently visited Regions Bank and had the absolute pleasure of being assisted by Angie and Elizabeth. I had been inquiring about a complex issue for over two years without success — until this visit. Angie and Elizabeth approached the matter with unmatched professionalism, genuine care, and remarkable expertise. In less than two minutes, they provided the solution I had been seeking for years. Their dedication and efficiency left me thoroughly impressed. This experience has renewed my confidence in excellent customer service. Thank you, Angie and Elizabeth, for going above and beyond — you are true assets to Regions Bank!”
“ALWAYS a great experience here! I switched to Independent after moving to Texas this summer and it has been the best banking experience. Everyone is always super on it and helpful!”
“Always great service been here several years and love that they don't mass call with sales pitches like other banks. Straight forward and great service like it used to be about everywhere several decades ago.”
“The Royse City location is amazing! Brittani has helped my family and I navigate a lot over the past few weeks and I’m forever grateful for the hard work and time they have put into this. We stayed with them after they bought out our old bank and I’m so glad I gave them a chance!”
9AM - 5PM
1125 FM 544 #100, Wylie
Banks
“The ladies at the Wylie branch were so kind and helpful to me this morning. I didn't even get their names but I just wanted to say thank you to them
Their phone support techs are always polite and willing to go the extra mile to help.”
10AM - 6PM
782 I-30, Rockwall
Banks
“I've been banking with first convience for well over 10 years never had a problem. I just wanted to give a shout out to the teller that we had yesterday I believe his name is Donovon (so sorry if that is incorrect or spelled wrong). He gave exceptional customer service! And as most of us know that is super rare these days. He was patient, kind, and joyful. Please give him some recognition he is doing an awesome job!”
9AM - 5PM
3431 TX-66, Rowlett
Banks
“I typically go inside to do my banking. I am always greeted upon entering, everyone is friendly and helpful. There has been more than one occasion over the many years I have been banking at this location, when staff has gone above and beyond to assist me with extremely important matters. Its the people here, that make all the difference in my choice of financial institutions.”
“We have been with Am National since we moved to the area 30 years ago! We really like banking with them because it does give the small town vibes and also because it’s on a more personal level- and by this the employees are there consistently and not new faces every time you go in and they remember you! Also, it’s just good banking here! The app is great - I can do transfers and see my balance quickly! Also can message them and they respond promptly! I recommend this bank if you want a great bank to deal with!”
“I had the pleasure of speaking with the fraud department on 01/31/24 around 9:30, unsure of the name of the sweet lady i spoke with but she was so sweet and helpful! There was a temporary hold put on my account, and she quickly released it after verifying my identity and got me all fixed up! I highly recommend this bank to everyone!”
“Amanda went above and beyond to help us resolve all of our issues with some changes to our business account. She was very responsive to emails and was quick to call and help with any issues as we worked through the process. I was most impressed with her willingness to listen to us when initially there was some confusion with what we needed done. Our request was out of the normal due to how old the account was and what we needed, but she made phone calls and stayed late to get everything worked out. Thanks ANBTX!”
“The staff at PNC Bank on Lakeview pkwy
location are always friendly, respectful, and professional. There is rarely ever any waiting, and they value your time — which is hard to find these days when so many places have rude or unhelpful service. Their team truly excels in customer care and makes every visit smooth and pleasant. Highly recommended!”
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“Wonderful people! Loved the laid back down to earth feeling you get from the staff. Marcey was an absolute treat to deal with. Super welcoming, and was very helpful with all questions we had regarding my son's bank accounts. Look forward to all future dealings with this location.”