“I wish I got the gentleman's name who helped me today but he was so kind and wonderful! This was the second auto parts store I went to because the Auto Zone store checked my battery and told me it was time to replace it. I mentioned I had bought it roughly 2 years ago and the Auto Zone associate stated it should be under warranty but they didn't carry that brand and advised me to go to O'Reilly, hence, why I was here now. The O'Reilly associate reviewed the logs to see how long ago it was that I actually bought it and to ensure I could get it replaced it under warranty. Unfortunately, they didn't carry this battery either but he double checked my car to make sure the previous employee was being truthful about the state of the battery. After inspecting it, he noted that it was an Advance Auto Parts brand and even called the store for me before he sent me on a fool's errand. Fortunately they were in stock and he informed them he was sending me over to get it replaced. I appreciated the extra mile he went even though I didn't purchase anything! I might have to come here instead next time :) Thank you so much for the great customer service!”
“⭐⭐⭐⭐⭐
I can't say enough good things about the team at O'Reilly Auto Parts on McNeil / Spicewood Springs. Every time I visit, I'm met with exceptional service and a friendly atmosphere. The staff consistently goes above and beyond to ensure I have everything I need. On multiple occasions, they've even come out to my vehicle to assist with installations or to troubleshoot issues. Their dedication and willingness to help truly set them apart. Highly recommend this location for all your auto parts needs!”
“I never knew batteries plus did phone repairs. Mine was a mess. Broken screen and it started to flash on the bottom half. They basically rebuilt it and had it ready in an hour. I was surprised. So from the time I dropped it off, I was back getting it in 1 hour I should say. Looks brand new and works flawless. Saved me feom buying a new phone which would have been double. Anyway, the guys there were all super friendly and extremely helpful and upbeat. I have had watch batteries replaced there in the past and their prices were very low. They have every battery there you can imagine. It is my go to spot now.”
“Thank you to Herb and pm manager for helping me purchase a new car battery. Auto anything is a foreign language to me and I didn't know squat about what I needed in a battery for my truck. Thankful for the in person help. 2 options for auto part sales within a 1/2 mile of each other. I will choose O'Reilly for the customer service :)”
“Since I moved in the area 10 years ago this O'reilly's has been a very reliable. Jordan, who left this location for a while but came back, is my go to. He always goes above and beyond to make sure I'm taken care of. People like Jordan make the painful buying of parts so much easier. Jordan is top notch and cares, he's why I keep returning. Thank you Jordan”