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“This Lowes I consider to be "my" location. Today, I went to the flooring area to ask if my family room and master bedroom laminate flooring was under warranty. It's been three years, and I thought when I purchased it, Pergo had a guarantee and figured I'd check. The young lady working was as helpful as possible but could not find the sale but was determined to help. She said she would get someone who might be able to help. The second young lady found my sale, she printed sales details, and provided instructions on how to file the claim. The first lady's name was Rheagan, and the second was Valerie. Rheagan and Valerie were over-the-top professional, courteous, and friendly. Both liked their jobs.”
“Small hardware store in the middle of Lake City, Denton, they are very friendly and have all your needs for a quick trip to avoid going to the regular harfware stores, and on top of that, you're supporting the local business!”
“Westlake Ace Hardware Lewisville Tx is the best hardware store in my area. It is a pleasure to visit this store. The manager as well as the entire team is friendly, courteous, knowledgeable, and helpful. It’s rare these days to find a business that goes above and beyond to provide the very best customer service. Kudo’s to this team!”
9AM - 7PM
2930 Preston Rd #850, Frisco
Hardware Stores
“I'm a newbie, but these were knowledgeable people, They had good advice on tools, projects, and wood choice as well a wide selection of woodworking specialty items. They had a good source of good quality wood and sheet goods, including American and Baltic Birch, as well as various hardwoods. the good stuff, unlike the construction grade ugly plywood at the big box stores. Same goes for hard wood boards; no knot filled, bowed, cupped, and twisted greenwood junk like the big box noodles in the dimensional lumber section there. You get what you pay for so the equipment is definitely on the high end quality and cost-wise (Festool for example). Worth a look”
“Love this store. I could easily spend a $thousand$ in there with no trouble at all! We go often and have never seen any of the behavior mentioned below. The staff is extremely friendly, always willing to help, greeting us when we come and ask us to return as we're leaving. I'm just flabbergasted that the experiences are so night and day. I would commend your staff on their patience with me. Being in a motorized wheelchair, it isn't always easy to clear merchandise on the end caps that I knock off, and I am so needy with things on top shelves. As often as we come, I would think I'd at least get a hint of impatience or irritation. There has never been any sign. They get only compliments from us!”
“I was recently in to return some tools for my company and everything was going smooth. Customer service was more than happy to help. I was told to get the tool that was warranted and bring it to them to exchange it. As I’m walking back to the front an older employee named Jose approached me and started to give me a hard time about the exchange. He stated he worked for customer service and started to ramble on how the tools should be exchanged. Seemed like he just wanted to complain and was trying to take his anger out on my co-workers and I. We found out later he lied about working in customer service and likes to do this often to customers. Thought it was weird but in the end customer service did an amazing job and we were able to get an exchange done. As for José do better and quit harassing customers with lies.”
“By far my best home depot experience ever. Stopped here for few items I needed and had to ask for an associate's help. Shout out to James, front end supervisor for the help today. He went above and beyond to get the items I needed, polite through out the interaction, patient and assisted me. Wish people were half courteous as James, made my day and thank James for me.”
“We visited the counter area yesterday. As soon as we walked in we were greeted and offered assistance. Eddie was incredibly knowledgeable and friendly, took time to answer all of our questions and made sure we had all of the information we needed when we left. We were very pleased with the experience and will continue to be customers of Fergusons and of this location”
“Want to give a shout out to RJ in hardware who helped my son and I figure out some critical questions on fastening together some wood for a school project creation. We really appreciated him!! He was very kind and willing to help us and guide us on the areas we were missing!”
“Zachary went above and beyond to help me with cutting several pieces of pegboard. This is why you shop at Lowes -- you meet the nicest, most helpful people in the aisles!”
8AM - 5PM
9350 Pasadena Dr #100, Frisco
Hardware Stores
“This boutique hardware store has everything you can imagine in decorative hardware for your home and even jewelry to wear! They love working with remodelers, home builders, from a bath redo to a 15,000 square foot home. Stop in and say hey, tell them the Fat Rat sent you!”
“Tyler is SO helpful at Lowe's Frisco off Preston. We described the issue we have regarding the bathroom vent. It was supposed to be a simple project. We spent quite a bit time at Lowe's competition at first but it took a lot of time to find people for help; once we found someone it took a lot of time again to see if a solution can be rendered. We should've just come to Lowe's because people here knows their craft. Tyler helped us right away along with Doug. They BOTH helped us tackle the issue and helped us overcome the hiccup in God-sent speed. Thank you so very much, Tyler, Doug and the entire team at Lowe's. We appreciate y'all.”
“I had need for bolts and nuts and nice lady helped out. As European I'm not familiar with the US metric so she understood my need and I got what I need.
Home depot currently helped me a lot in random needs.”
“A gentleman named William helped us cut a pvc pipe today and I thought he was the coolest and friendliest guy I have seen in a while. Another employee came by to help and he was nice as well but I don't know his name. People like this deserve great reviews!”
6AM - 10PM
901 N Stemmons Fwy, Lewisville
Hardware Stores
“I placed an online order. I wanted to just stop on the way home from work, grab my order and go. Sounds too good to be true, right? Well, that's exactly how quick and easy it was! As I was parking, in an Online Order Pickup spot, clearly marked with a highly visible orange sign, I couldn't help but notice a big sign giving a phone number with clear instructions on how to notify the store of our arrival, if we were having difficulty with the app. As I looked at the app to see how to check in, an employee came to my window asking if I was there to pick up my order, and she had it in her hand - I'd already let them know I was in my way. Could not have been easier! This was a great experience! I went back to Home Depot today (three days later) for screws. Going in, I was dreading a long search and a lot of head scratching while I figured out what I needed for the job I had to do, and where to find it. As luck would have it, an employee was in the Fasteners aisle! I showed him what I had, explained that I needed something similar, but longer. He helped me find what I needed, and where the package was marked with the size, so I could more easily find it myself if I have to. Within a minute, I was paying for my purchase. In the short time he helped me, he was very friendly. In the future, I won't be so intimidated about going into Home Depot with my very limited experience in all things...well, Home Depot-ish. You're doing a great job, Home Depot, and I appreciate you!”
“We called this location this afternoon to ask about some specific HVAC duct supplies and the person we spoke to (Conrad? I'm not sure of his name) was awesome. Very helpful and friendly, even knowing he didn't have what we needed. He checked inventory at their Plano store and we went there to make the purchase. It was one of the most helpful interactions I've ever had. The people in the Plano store were very helpful and friendly as well.”
“Andrew at customer service was able to help me with reruns and help find another piece of wood and help me cut it! What service!! A+ all around! Andrew is the top dog!”
“Andrea from customer service help us today with some appliances. She is the best. She was very patient, caring and very nice person. Helping with everything. God bless Andrea. If you need some one to help you with appliances she will be the best for you.”
7:30AM - 5PM
542 State Hwy 121, Lewisville
Hardware Stores
“Needed a short hose for my air compressor supply line. I was expecting to drop it off and pick it up later particularly since is was near lunch time. But NO, they said there were a couple of customers ahead of me but they would be with me as soon as possible. Not 10 mins later I leaving with a new hose and a real appreciation for local businesses attention to customer service. I will us Stuart Hose and Pipe in Lewisville again.
Thanks”
“THIS REVIEW IS FOR AMY (IT'S NOT FOR THE STORE OR COMPANY). Amy is amazing! She is determined to help customers and troubleshoot issues, all while being very sweet and kind.
Today, after a debacle with the delivery (set up through DoorDash by Home Depot), the delivery driver texted me and told me to cancel my order because it wouldn’t fit in his vehicle. I refused and told him to leave it at the store. I was already frustrated that Home Depot didn’t ensure a large enough vehicle was requested to pick up and deliver a very large, assembled (not in a box) 3-burner propane grill, as if any Dasher could pick it up and put it in their vehicle. Then I received untrue texts and emails from Home Depot, which only added to the confusion (really, Home Depot ?!?).
Despite being busy, Amy went above and beyond to coordinate everything so my son could come pick it up with his truck.
I hope someone who sees this recognizes Amy for who she is and what she does. I’ve interacted with her before in the store, and she is always absolutely wonderful!”
“It was my first time in this Lowe's.
The staff are very friendly and helpful.
One in particular....
Michael McCrady.
He explained how things worked. We were outside.
He personally took my cart back into the store.
That is customer service!!!”
“Penske didn’t have my truck so they sent my reservation here. Bradley was very polite and professional and explained everything well! The gentleman who checked my truck back in last night 4/29 was also extremely professional and polite! Excellent customer service is hard to come by these days, thank yall.”
“I’ve had a great experience every time I’ve gone to this Home Depot, but the last time was an exceedingly great experience. The manager on shift, Leila, and the sales associate, Mark N, helped me with an item that I had a lot of questions about. I hated to ask for a manager because I don’t want to be that person, but in this instance, I’m glad I did because Leila was of expeditious and knowledgeable assistance.”
“Fast, friendly customer service. Highly recommend! I brought my miter saw in (a tool they don't even normally service) with frozen bolts and Troy had it back to moving smoothly in a matter of minutes.”
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“This Lowe’s always has a nice selection of plants and flowers. The staff is always friendly and eager to help. Huge shout out to Alberto and Robert for being so proactive to help, showing us good selections and even carrying our things to our car!”