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“Five stars. Consistently a great experience at this Home Depot location. The store is clean, well-stocked, and easy to navigate. I was able to find exactly what I needed without any hassle, and the staff was professional and helpful. Just a solid, reliable experience all around—exactly what you expect from a great hardware store. Highly recommend.”
“5 stars! It is so refreshing to walk into a hardware store and actually receive help/acknowledgement. Even with the new Lowes/Home Depot down the block, this Ace is the Place.”
9AM - 6PM
2930 Preston Rd #850, Frisco
Hardware Stores
“Took a retired cousin to buy some specialty wood for a project. The employees were accommodating and helped him with what he needed. As they got to talking the employees turned out to be a valuable information specialist. My cousin and I spent at least 45 minutes to an hour and he bought what he needed. It was a pleasurable experience. I recommend anyone into woodworking to stop by and see the whole store. Its a treasure trove of ideas for gifts and items that can be made and sold.”
“Come here daily sometimes multiple times daily and always a highlight of my day. JJ, Montrel and Richard are always helpful and a great group of guys to get what I need for my crews and joke around with.”
“I wanted to give a shoutout to this location the Store Manager Bryan took the time to help me pick out chicks and some were ones that weren’t sexed so we tried our best to see if we could figure out the pullets. But I appreciate the time he took with me and went above and beyond. I shop here weekly and truly they have the best staff !!”
8AM - 5PM
9350 Pasadena Dr #100, Frisco
Hardware Stores
“This boutique hardware store has everything you can imagine in decorative hardware for your home and even jewelry to wear! They love working with remodelers, home builders, from a bath redo to a 15,000 square foot home. Stop in and say hey, tell them the Fat Rat sent you!”
“Seems like I am in this store every week. Their garden center is extensive. Hardware selection is complete. Pricing is competitive. It is also only a few blocks from our home..”
“A gentleman named William helped us cut a pvc pipe today and I thought he was the coolest and friendliest guy I have seen in a while. Another employee came by to help and he was nice as well but I don't know his name. People like this deserve great reviews!”
“This Lowe’s always has a nice selection of plants and flowers. The staff is always friendly and eager to help. Huge shout out to Alberto and Robert for being so proactive to help, showing us good selections and even carrying our things to our car!”
“Andrea from customer service help us today with some appliances. She is the best. She was very patient, caring and very nice person. Helping with everything. God bless Andrea. If you need some one to help you with appliances she will be the best for you.”
“Shakeiya is very kind and funny, we came in to get a stud finder and screws and ended up at the self checkout laughing and exchanging stories with her. From our short interaction with her I just knew I had to leave her a good review and let everyone know she made our experience more comfortable and enjoyable all around.”
“I love to go to this place . I found Chase the customer service rep by the return department to be the best in service !I give him 5/5 . He is a gem for this Home Depot branch . Always pleasant and very helpful .”
“By far my best home depot experience ever. Stopped here for few items I needed and had to ask for an associate's help. Shout out to James, front end supervisor for the help today. He went above and beyond to get the items I needed, polite through out the interaction, patient and assisted me. Wish people were half courteous as James, made my day and thank James for me.”
“I’ll tell you what - Michael Crowder (I think is his last name) puts the PRO on Pro Desk. My team started a 5 day concrete job at an apartment complex nearby. Today is Thursday - I’ve been in this Home Depot multiple times a day every day this week. Michael has helped me most of the times I’ve been in. Let me tell you - above and beyond is an understatement. He has such great energy and a willingness to help. Funny fact is he is retired from medicine so he works here just for fun! That’s how you know he loves his job. He has been a bright spot in my work week and I can’t show enough appreciation. Anytime I’m doing projects within reasonable distance - I’m driving to this Home Depot even if there’s one closer to my job site! Haha thank you Michael!”
“(Translated by Google) They serve in English and Spanish, it is a large company that has several locations, I just went to pick up some valves that the boss had ordered(Original)Atienen en Inglés y español, es una compañía grande que tiene varias localidades, no más fui a recoger unas válvulas que había encargado el jefe”
“Tyler is SO helpful at Lowe's Frisco off Preston. We described the issue we have regarding the bathroom vent. It was supposed to be a simple project. We spent quite a bit time at Lowe's competition at first but it took a lot of time to find people for help; once we found someone it took a lot of time again to see if a solution can be rendered. We should've just come to Lowe's because people here knows their craft. Tyler helped us right away along with Doug. They BOTH helped us tackle the issue and helped us overcome the hiccup in God-sent speed. Thank you so very much, Tyler, Doug and the entire team at Lowe's. We appreciate y'all.”
“I am writing to highly commend Kevin in the Paint Department. Every time I visit this Lowe's, I specifically check the schedule or ask the front desk if Kevin is working because his expertise is unmatched. He is incredibly knowledgeable about the products, but more importantly, he is patient and takes the time to truly understand my vision. Unlike many retail experiences, he is never dismissive; he listens, offers valuable professional opinions, and ensures I leave with exactly what I need. He is the primary reason I choose this location over competitors.”
“THIS REVIEW IS FOR AMY (IT'S NOT FOR THE STORE OR COMPANY). Amy is amazing! She is determined to help customers and troubleshoot issues, all while being very sweet and kind.
Today, after a debacle with the delivery (set up through DoorDash by Home Depot), the delivery driver texted me and told me to cancel my order because it wouldn’t fit in his vehicle. I refused and told him to leave it at the store. I was already frustrated that Home Depot didn’t ensure a large enough vehicle was requested to pick up and deliver a very large, assembled (not in a box) 3-burner propane grill, as if any Dasher could pick it up and put it in their vehicle. Then I received untrue texts and emails from Home Depot, which only added to the confusion (really, Home Depot ?!?).
Despite being busy, Amy went above and beyond to coordinate everything so my son could come pick it up with his truck.
I hope someone who sees this recognizes Amy for who she is and what she does. I’ve interacted with her before in the store, and she is always absolutely wonderful!”
“I tried to leave a review via the QR code given to me in the store but it is not working. But I had to give props to Cynthia at the little elm TX location! She was amazing!! She was also very friendly. She helped us find the item we were looking for even though it was in the wrong area.”
“Exceptional service, truly world-class! That’s the level of support I received from the team at the Allen Home Depot.
I don’t usually write customer service reviews, but my recent experience was so outstanding that I felt compelled to share. I faced a challenging order with a major issue from the vendor, but the staff at Allen Home Depot went above and beyond to help me. They provided 110% support and resolved all my issues, ensuring I received the product I needed. This was a top-notch experience, and I’m especially grateful to Brenda, Jessica, and Justin for their unwavering assistance throughout the process.
It’s clear that the entire team at Allen Home Depot shares the same positive, customer-first attitude, making it a place I’ll gladly return to.
A fantastic experience overall!”
“I worked this store for three years. Store was awesome when Wallace was store manager. Then they hired this young asm oh he was a prick very arrogant and very selective if you catch my meaning. Then a new asm Brian I believe OHHHH BRIAN BRIAN BRIAN I KNOW WHAT YOU DID WHEN I LEFT THAT DAY. It’s okay since then the store went down hill. All I can say is I prayed about and Brian guess what you’ll be walked out pretty soon too. Everyone else is awesome MANAGEMENT JUST SEEKS RETALIATION A LOT.”
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“The materials feel high-quality and durable.The staff member, Brian, was incredibly helpful and went out of he’s way to help me find the right sizeThe store was clean, well-organized”