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“I was recently in to return some tools for my company and everything was going smooth. Customer service was more than happy to help. I was told to get the tool that was warranted and bring it to them to exchange it. As I’m walking back to the front an older employee named Jose approached me and started to give me a hard time about the exchange. He stated he worked for customer service and started to ramble on how the tools should be exchanged. Seemed like he just wanted to complain and was trying to take his anger out on my co-workers and I. We found out later he lied about working in customer service and likes to do this often to customers. Thought it was weird but in the end customer service did an amazing job and we were able to get an exchange done. As for José do better and quit harassing customers with lies.”
“Above and beyond when it comes to customer service. I was having trouble finding the correct shower cradle for a new home and found everything I needed at this location. The cashier/greeter employee at the front was so helpful and made the process a lot easier. Thank you.”
9AM - 7PM
2930 Preston Rd #850, Frisco
Hardware Stores
“I'm a newbie, but these were knowledgeable people, They had good advice on tools, projects, and wood choice as well a wide selection of woodworking specialty items. They had a good source of good quality wood and sheet goods, including American and Baltic Birch, as well as various hardwoods. the good stuff, unlike the construction grade ugly plywood at the big box stores. Same goes for hard wood boards; no knot filled, bowed, cupped, and twisted greenwood junk like the big box noodles in the dimensional lumber section there. You get what you pay for so the equipment is definitely on the high end quality and cost-wise (Festool for example). Worth a look”
8AM - 5PM
9350 Pasadena Dr #100, Frisco
Hardware Stores
“This boutique hardware store has everything you can imagine in decorative hardware for your home and even jewelry to wear! They love working with remodelers, home builders, from a bath redo to a 15,000 square foot home. Stop in and say hey, tell them the Fat Rat sent you!”
“I wanted to give a shoutout to this location the Store Manager Bryan took the time to help me pick out chicks and some were ones that weren’t sexed so we tried our best to see if we could figure out the pullets. But I appreciate the time he took with me and went above and beyond. I shop here weekly and truly they have the best staff !!”
“A gentleman named William helped us cut a pvc pipe today and I thought he was the coolest and friendliest guy I have seen in a while. Another employee came by to help and he was nice as well but I don't know his name. People like this deserve great reviews!”
“Seems like I am in this store every week. Their garden center is extensive. Hardware selection is complete. Pricing is competitive. It is also only a few blocks from our home..”
“Shakeiya is very kind and funny, we came in to get a stud finder and screws and ended up at the self checkout laughing and exchanging stories with her. From our short interaction with her I just knew I had to leave her a good review and let everyone know she made our experience more comfortable and enjoyable all around.”
“This Lowe’s always has a nice selection of plants and flowers. The staff is always friendly and eager to help. Huge shout out to Alberto and Robert for being so proactive to help, showing us good selections and even carrying our things to our car!”
“We called this location this afternoon to ask about some specific HVAC duct supplies and the person we spoke to (Conrad? I'm not sure of his name) was awesome. Very helpful and friendly, even knowing he didn't have what we needed. He checked inventory at their Plano store and we went there to make the purchase. It was one of the most helpful interactions I've ever had. The people in the Plano store were very helpful and friendly as well.”
“Andrea from customer service help us today with some appliances. She is the best. She was very patient, caring and very nice person. Helping with everything. God bless Andrea. If you need some one to help you with appliances she will be the best for you.”
“I love to go to this place . I found Chase the customer service rep by the return department to be the best in service !I give him 5/5 . He is a gem for this Home Depot branch . Always pleasant and very helpful .”
“By far my best home depot experience ever. Stopped here for few items I needed and had to ask for an associate's help. Shout out to James, front end supervisor for the help today. He went above and beyond to get the items I needed, polite through out the interaction, patient and assisted me. Wish people were half courteous as James, made my day and thank James for me.”
“Tyler is SO helpful at Lowe's Frisco off Preston. We described the issue we have regarding the bathroom vent. It was supposed to be a simple project. We spent quite a bit time at Lowe's competition at first but it took a lot of time to find people for help; once we found someone it took a lot of time again to see if a solution can be rendered. We should've just come to Lowe's because people here knows their craft. Tyler helped us right away along with Doug. They BOTH helped us tackle the issue and helped us overcome the hiccup in God-sent speed. Thank you so very much, Tyler, Doug and the entire team at Lowe's. We appreciate y'all.”
“Penske didn’t have my truck so they sent my reservation here. Bradley was very polite and professional and explained everything well! The gentleman who checked my truck back in last night 4/29 was also extremely professional and polite! Excellent customer service is hard to come by these days, thank yall.”
“(Translated by Google) They serve in English and Spanish, it is a large company that has several locations, I just went to pick up some valves that the boss had ordered(Original)Atienen en Inglés y español, es una compañía grande que tiene varias localidades, no más fui a recoger unas válvulas que había encargado el jefe”
“I am writing to highly commend Kevin in the Paint Department. Every time I visit this Lowe's, I specifically check the schedule or ask the front desk if Kevin is working because his expertise is unmatched. He is incredibly knowledgeable about the products, but more importantly, he is patient and takes the time to truly understand my vision. Unlike many retail experiences, he is never dismissive; he listens, offers valuable professional opinions, and ensures I leave with exactly what I need. He is the primary reason I choose this location over competitors.”
“THIS REVIEW IS FOR AMY (IT'S NOT FOR THE STORE OR COMPANY). Amy is amazing! She is determined to help customers and troubleshoot issues, all while being very sweet and kind.
Today, after a debacle with the delivery (set up through DoorDash by Home Depot), the delivery driver texted me and told me to cancel my order because it wouldn’t fit in his vehicle. I refused and told him to leave it at the store. I was already frustrated that Home Depot didn’t ensure a large enough vehicle was requested to pick up and deliver a very large, assembled (not in a box) 3-burner propane grill, as if any Dasher could pick it up and put it in their vehicle. Then I received untrue texts and emails from Home Depot, which only added to the confusion (really, Home Depot ?!?).
Despite being busy, Amy went above and beyond to coordinate everything so my son could come pick it up with his truck.
I hope someone who sees this recognizes Amy for who she is and what she does. I’ve interacted with her before in the store, and she is always absolutely wonderful!”
“Exceptional service, truly world-class! That’s the level of support I received from the team at the Allen Home Depot.
I don’t usually write customer service reviews, but my recent experience was so outstanding that I felt compelled to share. I faced a challenging order with a major issue from the vendor, but the staff at Allen Home Depot went above and beyond to help me. They provided 110% support and resolved all my issues, ensuring I received the product I needed. This was a top-notch experience, and I’m especially grateful to Brenda, Jessica, and Justin for their unwavering assistance throughout the process.
It’s clear that the entire team at Allen Home Depot shares the same positive, customer-first attitude, making it a place I’ll gladly return to.
A fantastic experience overall!”
“This Lowes I consider to be "my" location. Today, I went to the flooring area to ask if my family room and master bedroom laminate flooring was under warranty. It's been three years, and I thought when I purchased it, Pergo had a guarantee and figured I'd check. The young lady working was as helpful as possible but could not find the sale but was determined to help. She said she would get someone who might be able to help. The second young lady found my sale, she printed sales details, and provided instructions on how to file the claim. The first lady's name was Rheagan, and the second was Valerie. Rheagan and Valerie were over-the-top professional, courteous, and friendly. Both liked their jobs.”
“I worked this store for three years. Store was awesome when Wallace was store manager. Then they hired this young asm oh he was a prick very arrogant and very selective if you catch my meaning. Then a new asm Brian I believe OHHHH BRIAN BRIAN BRIAN I KNOW WHAT YOU DID WHEN I LEFT THAT DAY. It’s okay since then the store went down hill. All I can say is I prayed about and Brian guess what you’ll be walked out pretty soon too. Everyone else is awesome MANAGEMENT JUST SEEKS RETALIATION A LOT.”
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“The materials feel high-quality and durable.The staff member, Brian, was incredibly helpful and went out of he’s way to help me find the right sizeThe store was clean, well-organized”