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“Sally helped us so much and was very diligent and thorough with explaining our process with switching plans and adding on my new phone!! She is such a sweet and patient person and made the experience very easy!”
“Working with TeleCloud has been an absolute game-changer for our business! Their phone server solutions are reliable, user-friendly, and packed with features that have streamlined our communication processes. The setup was seamless, and their support team is always quick to respond, professional, and genuinely invested in our success. TeleCloud’s uptime is impeccable, ensuring we never miss a call, and the call quality is crystal clear. Their innovative approach and commitment to customer satisfaction make them a standout provider. We couldn’t be happier with TeleCloud and highly recommend them to any business looking for a top-tier phone server provider!”
“fantastic experience with Christopher A at T-Mobile! I was having a frustrating issue with my phone, and they went above and beyond to help me troubleshoot and resolve it. They were incredibly knowledgeable, patient, and friendly throughout the entire process. I'm so grateful for their expertise and dedication to customer service. Thanks to them, my phone is working perfectly again! I highly recommend T-Mobile for their exceptional support.”
“William is the gentleman the helped me today and I have to say that it's people like him with excellent customer service is why I continue to be a T-Mobile customer. He helped me navigate the multiple deals/promotions/offers on new phones and new data plans and directed me to what made the most sense for my situation. While he did try to upsell me on additional accessories, I never felt pressured after declining the add-ons. Overall a very pleasant experience. I will tell my friends to go to this location and to ask for William. He took great care of me.”
“Very personable and helpful. The sales staff took their time explaining each new feature for my 16E. Definitely recommend them when you are ready to purchase a new phone or if you need a quick question answered.”
“Emiliano was extremely helpful, courteous and very knowledgeable! I visited with a technical problem because our family uses Spectrum. He helped cheerfully! Signed, a very happy customer ?”
“ANDY provided the most outstanding customer service experience for me today. He went above and beyond to help me cancel a duplicate internet account and receive a refund on a payment to a dead account. ANDY was very patient and kind and I truly appreciate his assistance today!!”
“I went to this location to get help with transferring my eSIM to a new device. The rep that helped me (David) was professional & courteous, and had me finished in less than 20 minutes despite juggling multiple customers.
The overall experience of trying to replace a damaged phone was a mess, but that’s not his fault.
With some of T-Mobile’s new initiatives (e.g., requiring the use of the T-Life app to transact with them), I think T-Mobile is playing a dangerous game in terms of actively making the customer experience less seamless. The experience of trying to replace a damaged phone was so clunky (note: it didn’t used to be this way) that I don’t think I will buy a device in store or online through T-Mobile again. There are other avenues to acquire a new device with the hassle of trying to do it in-store.”
“Just came in to switch out my equipment and it was the best experience I have had with spectrum from Houston to Dallas. Chris made it so smooth. This is now my spectrum store”
“I went into the store, and the professionals Dominick and Tomeka were super when attending to me. They should be commended for their work. They had exceptional customers- T-MOBILE personnel skills.
Thank you for everything!”
“Mays M. deserves a shout out and a thank-you. She was extremely helpful the day we went into the store. She was patient with us, friendly, and just overall thoughtful. She made our experience very pleasant. Thank you, Mays! :)”
“The T-Mobile representative was very helpful and saved me money by applying T-Mobile discounts for bundling my order. Great experience and the store manager was friendly too ?”
“We just went today to initially fix my payment details and then inquired for their internet bundle. One of their crew named Ariel is really informative and awesome. She went above and beyond on giving us the informations regarding benefits, promotions and everything about the internet bundle. She is an asset to the company. Surely we will be back and look for her.”
“I am first time customer with Verizon and I am very impressed with customer service here! At first, I wasn't to sure about making immediate decisions because I like to think about it and shop other locations first, but the Consultant Stephanie had such excellent customer service and was helpful, so in long story short... she basically make me feel very comfortable with my purchase and all services I will receive & knowing I am getting the best value with Verizon. She was full of knowledge, so I know I getting best value, and she saved me a lot of time from have to shopping around other locations where most of them don't even know anything. So Thanks You Stephanie for the excellent help I will recommend my friends, family and anyone reading to come here to this location and don't waste your time anywhere else! When I do reviews for Google is because either they are excellent or very bad a d this was definitely 5 Stars service here at this location! Thank you! ? ?”
“Nicole gave me first class service. She helped me with my picture taking and camera. She is awesome. I wish everyone had employees as customer oriented as She is.”
“Vested Fi brings the professionalism you would expect from a growing and thriving century-old company integrated with the loyalty, commitment, and inseparability only found in a lifelong friendship. After all is said and done, you will know that Vested Fi is one of the best choices you made to strengthen your business and to bring a peace-of-mind to your own life's journey.”
“Everyone! Y’all wouldn’t no be disappointed! Come in and get whatever you need! Best customer service ever! And my son got the phone he wanted! Let’s goooo boost mobile”
“I would like to give this Verizon store a round of applause.
I walked in nine minutes before closing, which I honestly felt bad about, but I had just come from a very frustrating experience at another location. From the moment I walked in, I was immediately greeted and my concerns were addressed right away. I was quickly paired with someone who was fully able — and willing — to help me.
There was plenty of staff available, which made a huge difference. No one seemed frustrated or annoyed that I came in so close to closing time. Instead, the associate took his time and made sure everything I asked for was handled properly.
He honored my request to pay for the phone upfront, honored my promotion, had the phone shipped directly to me, and gave me a very clear and detailed breakdown of the pricing differences between the storage options. He even helped me decide which option was best based on how I personally use my phone.
Although he ended up staying about 20 minutes past closing, he never once showed irritation or rushed me — even while I was trying to hurry out so he could get home to his family or wherever he needed to be. His professionalism and attitude truly stood out.
I am very disappointed that I do not recall his name, and I do not see his name listed on my receipt, because he absolutely deserves recognition. I would give him a 10 out of 10 without hesitation. After being a Verizon customer for 22 years, I am extremely grateful for the outstanding customer service I received at this location.”
“Make sure you go and see Carl. I received World class service from him from the beginning to the end! I was not asked to write a review which definitely made me want to write one.”
“Excellent customer service with great mobile and watch plans.
Coming from Google Fi to T-mobile due to lack of coverage, Dropped and Missed calls every time I came out of home.
Scott helped us migrate our entire family plans over to T-mobile. Helped us answer every question and concern we had and recommended a better plan that meets our needs and everything. Scott is very knowledgeable about all the plans and different services and could recommend with us in mind. I am very thankful to Scott.”
“My customer representative was Tim. He take good care of me. Listen to what I needed and help me get the best offers. If you need good customer service that your store!”
“Mo was the best! Great customer service, despite a disgruntle customer who came in being rude, this was handled very nicely! Great experience with purchase! He was awesome!!!!”
“Walked in on a Saturday to upgrade my phone and the people here were the coolest. Jared and Reid helped me and were very patient. They explained everything thoroughly and were honest, and answered my questions. Jared helped me lower my monthly bill as well. It took a long time for the information to transfer over but it flew by because they were so nice! I’d come back only to this store if I needed help again!”
“Freddy was an absolute professional! I highly recommend stopping in and let him take care of you. I told him exactly what I was looking for and wanted to do and he did exactly that. Nothing more and nothing less, straight to the point! Thank you Freddy!!! I truly hope the company recognizes what true value you bring!!”
“Rico was very helpful and knowledgeable on the different devices in the store! I am obsessed with my new phone Samsung S24...
Also he was super nice with my 3 kiddos. Go Holla at Aimua and Johnathan as well their customer service is/was everything!”
10:00 AM - 8:00 PM
12244 FM 423 #400, Frisco
Internet Service Providers
“We upgraded my husbands iPhone and had A plus service from Jesse and Mason & shout out to Cliff as well! Best experience ever at Att store in all of the many years experiences we have had!!! Typically long and tedious with lots if waiting but not so today... highly recommend this store all techs knowledgeable and fast!”
Open 24 hours
2745 Dallas Pkwy, Plano
Internet Service Providers
“Logix was great to work with. Their customer service is awesome. Erik Blakeslee, in particular, was very responsive and always patient with all of our questions. Our process went pretty smoothly, despite the ongoing pandemic. Highly recommended!”
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“I had the best experience ever! Ali was extremely nice and patience with my hubby and I. We went there with the intention to purchase a tablet only but with Ali charm we got a phone too lol. Ask for Ali, I promise you won’t be disappointed.”