The Verizon store at Prosper offers excellent service and a wide range of mobile, 5G home internet, and business solutions. Customers appreciate the friendly and helpful staff, including sales representatives and managers, who make switching providers easy and smooth. Many reviews highlight the team’s patience, care, and dedication to customer satisfaction, often going above and beyond to assist with setup, account management, and resolving issues. The staff is praised for their honesty, professionalism, and ability to save customers money through discounts and better plans. The store’s manager, along with team members, is recognized for their responsiveness and willingness to advocate for customers, even calling higher-ups to ensure smooth service setup. Customers also value the convenience of online ordering, in-store pickup, same-day delivery, and express lockers, making shopping easy and flexible. Exceptional customer service extends beyond technical support, as staff members are noted for their kindness and willingness to help in unexpected situations, such as recovering lost items. Overall, the Prosper Verizon store is regarded as a friendly, trustworthy place where customers receive personalized help, great savings, and a positive experience.
ANTUAN was very nice and extremely helpful! 10/10 service!
July 2026
Knowledge and patient staff, Antowine McDowell helped us deal with some service account issues and got our plan and coverage better adjusted to our specific needs.
July 2026
JAY WAS ABSOLUTELY WONDERFUL. SO PATIENT, KIND AND VERY KNOWLEDGABLE.. VERIZON, YOU NEED TO GIVE JAY A RAISE...
