The Verizon store at Prosper offers excellent service and a wide range of mobile, 5G home internet, and business solutions. Customers appreciate the friendly and helpful staff, including sales representatives and managers, who make switching providers easy and smooth. Many reviews highlight the team’s patience, care, and dedication to customer satisfaction, often going above and beyond to assist with setup, account management, and resolving issues. The staff is praised for their honesty, professionalism, and ability to save customers money through discounts and better plans. The store’s manager, along with team members, is recognized for their responsiveness and willingness to advocate for customers, even calling higher-ups to ensure smooth service setup. Customers also value the convenience of online ordering, in-store pickup, same-day delivery, and express lockers, making shopping easy and flexible. Exceptional customer service extends beyond technical support, as staff members are noted for their kindness and willingness to help in unexpected situations, such as recovering lost items. Overall, the Prosper Verizon store is regarded as a friendly, trustworthy place where customers receive personalized help, great savings, and a positive experience.
Shamar was great, helpful and transparent with me! He helped me get my new phone and get on my own plan. Appreciate him greatly!
September 2026
Had amazing customer service today while working with Reggie in Prosper. He is super friendly and experienced and he was able to answer our questions and get us back on track. Thank you so much!!
September 2026
Had an exceptional experience with Reggie at the Verizon store today. He was professional, personable and helped me understand what was happening with my account and directed me on how to resolve. I can’t thank him enough for his time and patience and would highly recommend him when you visit the store.
