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“Jahari was awesome today! He really helped me out with getting an upgrade on my phone after my port and battery went out. I would highly recommend coming here and asking for Jahari! Exceptional service!”
“The greatest Verizon I’ve ever been to. Craig and Maddie were so helpful with my family when we were switching from AT&T to Verizon. We got such a good deal and free phones! The customer service was amazing and they were so accommodating! Craig and Maddie are the GOAT. Highly recommend this place!”
“Working with TeleCloud has been an absolute game-changer for our business! Their phone server solutions are reliable, user-friendly, and packed with features that have streamlined our communication processes. The setup was seamless, and their support team is always quick to respond, professional, and genuinely invested in our success. TeleCloud’s uptime is impeccable, ensuring we never miss a call, and the call quality is crystal clear. Their innovative approach and commitment to customer satisfaction make them a standout provider. We couldn’t be happier with TeleCloud and highly recommend them to any business looking for a top-tier phone server provider!”
“3/1/26 So today me and my husband had the pleasure of sitting down with Mack Chambers and what I can say about him is that he was very pleasant, professional, and knowledgeable he’s been at this location for several years and knows his stuff every last associate greeted us with a friendly smile and a warm hello and they would be right with us. We are coming over to T mobile from ATT after 13 years of and we couldn’t be happier to make the switch. I also would like to shout out the manager and other associates Waleed B, Michelle, LaMar thank you all.
3/3/26 Okay so tonight around 6:30 me and my husband had the pleasure of getting checked in by Mia and we worked with Jay, after our first visit with Mack Chambers he instructed us that once our phones were unlocked by ATT booo?(if you only knew what we have been through you would agree with the thumbs down) anyway we were told to return to get the account and numbers transferred, that’s where Jay came in with extreme professionalism and a warm welcoming attitude. Everyone of them yet again made us feel seen. So I just want to give more flowers to this location Thank you so much Jay, Mia and Chris you all are amazing. LETS GO… Frisco Texas Team!!!!!!!!!!!!!!!!!!!??”
“Was not getting emails on my phone but did get in airpad.
Erica examined the phone, settings , and made the needed adjustments to restart emails showing on my phone. Erica is very knowledgeable , and made me happy that I switched to T-Mobile . She is typical of the outstanding providers of customer service company wide .She did that in 10 minutes and I was on my way.
Be glad you have Erica on board !”
“Top recommendation for this store. Helpful staff with great service across all points. From start to end smooth process and really satisfied in the way the gentleman helped me”
“Just came in to switch out my equipment and it was the best experience I have had with spectrum from Houston to Dallas. Chris made it so smooth. This is now my spectrum store”
“Emiliano was extremely helpful, courteous and very knowledgeable! I visited with a technical problem because our family uses Spectrum. He helped cheerfully! Signed, a very happy customer ?”
“ANDY provided the most outstanding customer service experience for me today. He went above and beyond to help me cancel a duplicate internet account and receive a refund on a payment to a dead account. ANDY was very patient and kind and I truly appreciate his assistance today!!”
“I went to this location to get help with transferring my eSIM to a new device. The rep that helped me (David) was professional & courteous, and had me finished in less than 20 minutes despite juggling multiple customers.
The overall experience of trying to replace a damaged phone was a mess, but that’s not his fault.
With some of T-Mobile’s new initiatives (e.g., requiring the use of the T-Life app to transact with them), I think T-Mobile is playing a dangerous game in terms of actively making the customer experience less seamless. The experience of trying to replace a damaged phone was so clunky (note: it didn’t used to be this way) that I don’t think I will buy a device in store or online through T-Mobile again. There are other avenues to acquire a new device with the hassle of trying to do it in-store.”
“Place was clean and organized. I came in a few minutes before 9 am and Kenya did not turn me away and helped me even though her computer and system was not working. Good job.”
“The T-Mobile representative was very helpful and saved me money by applying T-Mobile discounts for bundling my order. Great experience and the store manager was friendly too ?”
“We just went today to initially fix my payment details and then inquired for their internet bundle. One of their crew named Ariel is really informative and awesome. She went above and beyond on giving us the informations regarding benefits, promotions and everything about the internet bundle. She is an asset to the company. Surely we will be back and look for her.”
“I am first time customer with Verizon and I am very impressed with customer service here! At first, I wasn't to sure about making immediate decisions because I like to think about it and shop other locations first, but the Consultant Stephanie had such excellent customer service and was helpful, so in long story short... she basically make me feel very comfortable with my purchase and all services I will receive & knowing I am getting the best value with Verizon. She was full of knowledge, so I know I getting best value, and she saved me a lot of time from have to shopping around other locations where most of them don't even know anything. So Thanks You Stephanie for the excellent help I will recommend my friends, family and anyone reading to come here to this location and don't waste your time anywhere else! When I do reviews for Google is because either they are excellent or very bad a d this was definitely 5 Stars service here at this location! Thank you! ? ?”
“I had such a wonderful experience at this location 12/10 customer service ! The sales expert Kris was very professional and helpful. It was great to work with someone so knowledgeable and patient.”
“Visited the Frisco Stonebrook branch of T-Mobile when we switched from AT&T and had challenges in activating our phones. It was a tricky situation (the AT&T account number needed to make the switch was different from the one shown in the bill and the app) that took calls to multiple parties - Joziah was very patient and helped us even when the time ran beyond the store hours.
In general, I have been pleasantly surprised with the amazing customer service T-Mobile has provided both on the phone and in store. I find the people I interacted with knowledgeable, competent, genuinely caring and overall very professional. AT&T's customer service is similar to what you find in most other places - impersonal, agents who don't seem to care and much less knowledgeable. I am glad I made the switch to T-Mobile.”
“Vested Fi brings the professionalism you would expect from a growing and thriving century-old company integrated with the loyalty, commitment, and inseparability only found in a lifelong friendship. After all is said and done, you will know that Vested Fi is one of the best choices you made to strengthen your business and to bring a peace-of-mind to your own life's journey.”
“I recently visited the T-Mobile Store in The Colony to resolve a complex billing issue, and I had an outstanding experience. Noor, who I later learned is the Store Manager, was extremely diligent, patient, and committed to getting everything resolved correctly. She took the time to walk through the issue thoroughly and made sure I fully understood the outcome.
It’s not often you receive that level of care and professionalism—this was truly a great customer experience. Highly recommend this location!”
“Everyone! Y’all wouldn’t no be disappointed! Come in and get whatever you need! Best customer service ever! And my son got the phone he wanted! Let’s goooo boost mobile”
“I had a great experience with Verizon customer support thanks to Sam. What started out as a frustrating situation with my phone turned into a smooth resolution because Sam truly went the extra mile.
It wasn’t an easy fix, but Sam stayed patient, worked through every issue, and didn’t give up until everything was up and running perfectly. That level of persistence and customer care really stood out.
I’ll definitely be coming back to connect with Sam again to talk through account options and streaming services. Thanks again for the excellent support!”
“I would like to give this Verizon store a round of applause.
I walked in nine minutes before closing, which I honestly felt bad about, but I had just come from a very frustrating experience at another location. From the moment I walked in, I was immediately greeted and my concerns were addressed right away. I was quickly paired with someone who was fully able — and willing — to help me.
There was plenty of staff available, which made a huge difference. No one seemed frustrated or annoyed that I came in so close to closing time. Instead, the associate took his time and made sure everything I asked for was handled properly.
He honored my request to pay for the phone upfront, honored my promotion, had the phone shipped directly to me, and gave me a very clear and detailed breakdown of the pricing differences between the storage options. He even helped me decide which option was best based on how I personally use my phone.
Although he ended up staying about 20 minutes past closing, he never once showed irritation or rushed me — even while I was trying to hurry out so he could get home to his family or wherever he needed to be. His professionalism and attitude truly stood out.
I am very disappointed that I do not recall his name, and I do not see his name listed on my receipt, because he absolutely deserves recognition. I would give him a 10 out of 10 without hesitation. After being a Verizon customer for 22 years, I am extremely grateful for the outstanding customer service I received at this location.”
“My customer representative was Tim. He take good care of me. Listen to what I needed and help me get the best offers. If you need good customer service that your store!”
“Make sure you go and see Carl. I received World class service from him from the beginning to the end! I was not asked to write a review which definitely made me want to write one.”
“Christopher is super helpful. I had a back and forth issue with my iPad. When I met him within 15 mins, issue resolved!
There’s also Scott, who is very very kind and helpful. So is Grace!
Thank you guys”
“I had an excellent experience at Verizon thanks to Pedro Balbuena who helped me. He was knowledgeable, professional, incredibly helpful, patient, and took the time to explain everything clearly. His customer service skills are outstanding, and he made the whole process smooth. A big thank you to him for doing such a great job!”
“I had a fantastic experience trading in my phone with Brian! He was incredibly helpful and patient, taking the time to walk me through all the exciting new features of my upgrade. His exceptional customer service made the entire process enjoyable. Plus, he went above and beyond by assisting multiple customers while I was there.”
12:00 PM - 6:00 PM
12244 FM 423 #400, Frisco
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“We upgraded my husbands iPhone and had A plus service from Jesse and Mason & shout out to Cliff as well! Best experience ever at Att store in all of the many years experiences we have had!!! Typically long and tedious with lots if waiting but not so today... highly recommend this store all techs knowledgeable and fast!”
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“Krishna is helping me set up my phone and very patient and explained everything to me from plan and phones I would definitely come back for all my business needs!!!!”