9AM - 9PM
1000 E Eldorado Pkwy Ste 120, Little Elm10AM - 7:30PM
3220 E Hebron Pkwy #114, Carrollton“We’ve been to this location twice now and both representatives were very friendly and helpful. On our visit today, Sally had multiple customers needing help around the same time and she helped us all with a smile on her face.”
“When using this location - make sure to call ahead to understand when would be a good time to visit to avoid lines. The staff is very knowledgeable and feels like they are part of your team. If you can get Von - 100% recommend him. He is the first person that I know that was able to give me an exact number of how much my bill will be and he was right. He makes sure to deliver what he promised and he follows up all the way until he does. No need to project managed him like I had to do with other representatives for T-Mobile and also for Sprint before the merger.”
“Don’t know what the 1 star reviews are about because these guys are so awesome!! Chris walked right up when I walked in so I didn’t have to wait. He empathetically helped me with my issue and was very understanding, patient, and professional. In fact he went above and beyond to fix my problem and make my experience positive!! I was in and out in less than 10 minutes. Will go to this location again in the future when I need something.”
“Despite our long visit, Chris W was hospitable, accommodating, and understanding during our 2-3 hour consultation. He was able to help us by providing exceptional service which was informative, showing expertise in his occupation and aided in providing an easy experience. I would definitely recommend receiving assistance from this location as friendly employees made our wait enjoyable with excellent customer service while addressing our needs. Thank you.”
“I recently visited the T-Mobile Store located in the Stonebriar Centre2601 Preston Rd #22000Christopher Harrison rendered A#1 Customer services.GREAT JOB!! Looking forward to seeing you soon!Anita”
“Great customer service particularly by Tony. My number was ported in & activated plus got the new IPhone 15 Pro all in one visit. I recommend T Mobile to everyone, they have great cellular service as well. 10/10”
10AM - 6PM
1275 US Hwy 380, Frisco“Today I had the pleasure to work with Jazar at the Frisco- location on HWY 380. His customer service was absolutely outstanding, and the accessories I purchased were exactly what I was looking for. He informed me about the bundle deal and I was happy to take full advantage. Jazar also went above and beyond to help me reset me PIN, check the status of another order and lastly he walked me through how to set up my new iPhone 15. I left this store feeling confident about my new purchase. Thank you Jazar for being so welcoming, professional and helpful.”
“Nicole gave me first class service. She helped me with my picture taking and camera. She is awesome. I wish everyone had employees as customer oriented as She is.”
“I’ve been a member of the Prosper community for 25 years, I bought four phones from Verizon got a really good deal. I thought was very fair and competitive, gave me for iPhone 14’s as part of my plan, I did have a little bit of a situation. But Reggie, the manager there was very helpful and very communicative, and took care of the problem. I feel I highly recommend him to prosper residence. They will work your problems out or answer your questions.I welcome Reggie, the manager and Verizon wireless to the Prosper community, it’s nice to have a store here that I can come and work out my issues with and take care of my service and my bills. Thank you Reggie. George.”
“CJ And Uzayr were so knowledgeable n helpful setting up my new PhneI loved their table manner ,sincerity , professional and willingness to pleaseI would recommend all my friends and family to come to this Frisco store”
“Lorena at T-Mobile provided excellent service—knowledgeable, friendly, and efficient. I appreciate her assistance and would recommend her for a positive customer experience!!!”
“I had great service from Cameron at the sprectrum store in Plano. I needed additional dvr's for the house...he greeted me promptly and took care of my request for the additional dvr's. A+ service!!”
10AM - 8PM
724 W Main St #480, Lewisville“Yenny, and Henry are super friendly every time I go in there. I needed help one time and they knew I was in desperate need of fixing my phone, bcz I'm not very tech savvy. They were closing the doors, and this woman stepped outside to fix my situation after hours. That to me says a lot about this location. And she didn't even know me. I think her name was Angie. That is customer service. This exact thing occurred to me at the location on Corporate Dr. And the lady was locking the doors. I'm always showing up right at closing it seems. Anyway it was even really cold and misting outside, and like I said. When it comes to my phone, I just don't know how to operate some of the most simple things. And the woman said I'm sorry but we are closed. I explained my silly situation, and she simply locked the doors, and could tell that I wasn't a danger, and it was a simple Facebook bubble fix. It took her less than 30 seconds. In the cold drizzle of rain. That's the kind of people that work at T-Mobile. Thank you so much. I tell my employees. GO THE EXTRA MILE, BECAUSE IT'S NEVER CROWDED!”
10AM - 7PM
5725 Eldorado Pkwy, Frisco“Regina was an absolute pleasure to work with. Thank you for making my experience comfortable, educational, and welcoming. As a young adult, sometimes getting vital things done (i.e. phone upgrades/plans etc.) can be a little daunting. She made me feel safe, and helped me through every step of the process. Thank you!!”
10AM - 8PM
3555 Legacy Dr, Frisco“Jazmin is MY girl. I seriously cannot express how helpful and amazing she has been. So thankful. She literally made everything such a breeze for me when I had to get spectrum internet for my new place. Jazmin is the epitome of customer service. Y’all better give her a raise!!!”
10AM - 7PM
5020 State Hwy 121, The Colony“I’m not a fan of Verizon retail stores.The staff regardless which location are not welcoming at all.Always on their phone.They can at least put the phone down for a moment.However today was not the case.I walked in and immediately all five or more looked up and were very welcoming. I was indeed impressed.Was not expecting such welcome.Spoke to the manager who was very gracious with her service, and very serviceable….Thank you Faith. I believe was her name,”
“Very helpful Alex was extremely helpful and patient, helped me to switch back to T-mobile from another cell phone company I had for 8-months that was full headache and costly. Thank-You Alex for all your help. ????”
“My rep went over all my new phone options and handled my trade in along with setting me up with a great deal on internet :) love Verizon and happy to be working with them!”
“Christian went above and beyond to help me. Extremely helpful and professional. All of the staff is very knowledgeable and helpful. This store is an example of what all stores should strive to be.”
“I recently went to get a phone upgrade. This store is amazing. I got a wonderful phone. Employees are professional & wonderful. Im a veteran and love this store. I have been all over the United States and service has been great, honest. Thank you Nick amd Mayti. ??⚕️?”
“The manager and staff had me in and out in no time.Kudos to Johnathan, the manager, for providing excellent customer service and even better leadership for his staff members.”
“We came in today right at open , Daniel was our sales representative and did an incredible job with my parents. We had a ton of questions about deals and different options and walked out with 2 new iPhones, a watch and an iPad . He was patient and ended up haloing us for around 3.5 hours. We left with phones and gadgets all set up and ready to use. Thank you Daniel!!”
9:00 AM - 8:00 PM
3300 Dallas Pkwy Suite 100, Plano“This review is ONLY for Brian, the gentleman who helped me twice, when other employees and managers did next to nothing when I was trading in and upgrading my phone to the 15 pro. Brian walked me through scrubbing two old phone, both a password and billing issue, and recommended an accessory for my car they did not have, that I didn't know what type to provide. This is some of the best service I have had, regardless of service type, and you should have him replace the current "manager" who I met with on a day Brian was not present. Maybe if he was running the shop you would not be sitting at a 2.4 star rating.”
10:00 AM - 8:00 PM
12244 FM 423 #400, Frisco“We upgraded my husbands iPhone and had A plus service from Jesse and Mason & shout out to Cliff as well! Best experience ever at Att store in all of the many years experiences we have had!!! Typically long and tedious with lots if waiting but not so today... highly recommend this store all techs knowledgeable and fast!”
Open 24 hours
2745 Dallas Pkwy, Plano“Logix was great to work with. Their customer service is awesome. Erik Blakeslee, in particular, was very responsive and always patient with all of our questions. Our process went pretty smoothly, despite the ongoing pandemic. Highly recommended!”
“Diego is truly a gem. I had a rather bad situation going on with my device not being able to connect to the vzw network. He worked tirelessly to get my issue resolved, and I'm ever so grateful.”
9AM - 6PM
500 Tittle Dr Suite 400, Lewisville“I’ve been getting frequent internet outages lately. To add insult to injury, calling in for support requires listening to a bunch of unnecessary nonsense for quite some time before you get to anything or anyone helpful. Update: Astound has reached out to me and has offered to work on the issue. I'm going to change the review for now until this work is done as they are making an effort to resolve it.”
7 AM - 10 PM
450 Main St, Lake Dallas
“Ali was amazingVery helpful!! And helped mw start my new plan.He made the transition of switching over lines super easy . Overall a very good experience!!Thanks Ali !”