The AT&T Store in Lubbock provides phones, tablets, smartwatches, and connected devices from popular brands alongside wireless data plans for every need, including flexible prepaid plans and unlimited data options with nationwide 5G service included. Customer experiences highlight exceptionally helpful and knowledgeable staff who provide great, satisfying service. Employees are consistently described as understanding, calm, and going above and beyond to assist, even during lengthy or potentially frustrating processes such as switching carriers and transferring information. They treat customers with kindness and respect, aiming to make visits quick and stress-free while ensuring everything is correct, which builds confidence in the provider. The location itself is noted as being very clean with nice employees. Multiple reviews specifically praise the staff for their role in creating positive, well-handled interactions that save customers money and provide a sense of outstanding customer service.
The guy who helped us. Shaquil, was his name. He greeted us as soon as we walked in. He helped us and answered all of my questions and explained everything in great detail. He made sure we had no more questions when we left and made sure we understood. He is a extraordinary example of what customer service should be.
May 2024
The service technician, Jonathan, is great. He has helped me twice and each time I was satisfied with the results. Jonathan is very knowledgeable of the products and processes to make your visit as quick as possible .
April 2024
I cannot thank Mike Stine and his manager for THE most stress free experience at their Milwaukee location. You guys have no idea how much today’s interaction meant! Customer service is NOT LOST. They went above and beyond, saved me money and made it so incredibly easy. Thank you! Thank you! Thank you!
