Gene Messer Toyota is a trusted Toyota dealership in Lubbock, TX, offering cars, trucks, SUVs, and minivans along with financing, maintenance, repair, and parts. The sales team and managers go out of their way to provide prompt, quick, and pressure-free help. They know their cars, answer questions in an easy-to-understand way, and offer ideas based on customer needs. Reviews highlight great customer service, with staff described as going over and beyond. The experience is often noted as good, with great selections and awesome support before and after the sale. The service department receives praise for being phenomenal, with excellent customer service. The comfortable waiting room has complimentary coffee and water, with snacks for purchase, and the staff keep customers informed. However, some maintenance experiences note issues, such as notification panels not being properly reset, which interferes with scheduled maintenance, and additional fluids not always being checked. Despite this, the dealership is recognized for providing quick service and is considered a blessing to the Lubbock area.
