New Balance of Lubbock provides a positive shopping experience with friendly and helpful staff. Customers praise the staff for their kindness, patience, and knowledge, especially when helping with specific needs like mobility issues or finding shoes that accommodate unique foot conditions. The store is clean, well-stocked, and offers quick and easy service, making shoe shopping efficient and pleasant. Staff members are attentive and willing to assist, although some customers wish for more in-store evaluation options, such as foot scans or fitting machines. Overall, customers feel valued and appreciated, often returning for additional purchases and recommending the store to others. The team’s dedication to customer satisfaction makes New Balance of Lubbock a trusted place for shoe shopping.
The hands on measuring and fitting is exceptional. Love the service!
March 2026
It was very pleasant the salesman was very attractive to our needs. He measured my granddaughters exact foot size & width. Helped her find a shoe that she actually liked & finally fit comfortable. A perfect fit❣
December 2025
Very helpful and worth every dollar spent. Sales Woman was EXTREMELY KNOWLEDGEABLE AND HELPFUL! HIGHLY RECOMMENDED!