Optimum

Internet Service Providers
Hours: Optimum has received mixed reviews, but several customers highlight positive experiences with their staff. Drae was praised for being fantastic and helpful while assisting with issues related to switching carriers. Carlos was recognized for going above and beyond, providing exceptional service that kept customers committed to Optimum. The staff at the physical location are described as nice, and one customer emphasized that visiting the store is the best way to get quick, effective service, especially for setting up equipment. The employees at this location are seen as the best in the business, making the setup process easy and efficient. Jimmy, an installer, was highly professional, polite, knowledgeable, and helpful, earning praise for his excellent service. However, some reviews mention difficulties with the company's customer service, describing it as a nightmare and not recommending calling in for service. Overall, customers appreciate the helpful staff at the physical location but note that dealing with customer service over the phone can be challenging.

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1. Lubbock, Texas