“Both ladies were very helpful got me all setup quick and fast helped me with new features of my new phone. Very very satisfied with the customer support and service!”
10 AM - 8 PM
7908 University Ave, Lubbock“Update: Went to the physical store the employees were very helpful and able to get me my phone. I was in and out in a couple minutes. Next time I’ll just go in store to buy my products instead of purchasing online and waiting for Verizon to send and email.Original post: Been waiting to get a confirmation to pick up my new phone for over a day. The store doesn’t pick up the phone to answer questions. The call centers keep saying I have to wait. I chose the pick up in store option as it was supposed to be ready after a couple of hours. If it was going to take days I would have just had it shipped.”
10AM - 8PM
2420 19th St #1, Lubbock“Janna, the little girl who was working in the office, was absolutely amazing. She answered every question in a timely and polite manner. Janna was unquestionably the right person for the job for my daughter!!! Thank you Janna”
9AM - 8PM
5031 50th St, Lubbock“Roy helped us immediately and provided excellent information and customer service. He was able to answer our many questions with clarity and patience. He very obviously knew what he was talking about and was able to help us make decisions on phones, a plan, etc.”
“Went in with my friend to ask about their home internet options, Rachel was SO SWEET AND HELPFUL! Thank you for much for setting everything up, taking the time to speak with us. Great experience!”
“TEN OUT OF TEN!! I had the fortune of getting Amber to help me. She was fabulous to work with. The customer service here is top notch, and the salesmanship - amazing. There was no pressure, in fact, I feel like they went out of their way to get me the best deal possible. This is why I'm with Verizon.I got an experience, not just a service. While Amber was getting me all set-up, the manager, Kyle, put my new protective screen on, and Deirdre (sp?) had me in stitches with laughter. This is what a real team looks like. 100% genuine people working there. Thank you Amber and Deirdre for not only helping me, but for making my day great! Y'all rock!”
10AM - 8PM
4814 S Loop 289, Lubbock“Oh my gosh Jorge was great! My daughters are getting iPhones for Christmas and he was such a pleasure to work with! I only work with him! Thank you for everything!”
9AM - 7PM
5021 Milwaukee Ave, Lubbock“I've been a customer of Verizon for nearly 15 years now. In general, my service has been strong and reliable on countless roads less traveled, global gallivants, and backwoods trails. My experience in store locations has always been more miss than hit. This particular location has never failed to keep me assured that Verizon still appreciates my business somewhere in the process. On my most recent visit, I was looking to upgrade my Pixel 6 to a smaller and lighter Pixel 7a. I like seeing that the trend for cell phones is not strictly bigger and heavier. Manny was helpful and attentive throughout the whole process. Yes, even in the middle of a weekday, there was about a 30 minute wait before I was assisted. But once they get to you, they focus fully on you. I left with my new phone in hand and all of my questions about it answered. Plus, he even eased my concerns about some billing confusion and let me know about a better plan option for future international trips. This is the best Verizon branch in Lubbock that I have found.”
“Going with T Mobile is the best decision we ever made. Tamme spent less than 2 hours getting 3 business phones set up. Her rep Tabby handled everything for us with great ease, no activation fees and we're saving 1K a year over At&t. Our rate is locked in and will never go up and no contract! We highly recommend T Mobile!Thank you, Stan The Drainman!”