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“Update: Went to the physical store the employees were very helpful and able to get me my phone. I was in and out in a couple minutes. Next time I’ll just go in store to buy my products instead of purchasing online and waiting for Verizon to send and email.Original post: Been waiting to get a confirmation to pick up my new phone for over a day. The store doesn’t pick up the phone to answer questions. The call centers keep saying I have to wait. I chose the pick up in store option as it was supposed to be ready after a couple of hours. If it was going to take days I would have just had it shipped.”
“I got off late from work and walked in right before they closed and instead of turning me away Andrew stayed after hours to help me get set up with a new phone. I was so thankful and he was so nice and helpful. I highly recommend going to this location and asking for Andrew!!”
“Both ladies were very helpful got me all setup quick and fast helped me with new features of my new phone. Very very satisfied with the customer support and service!”
“Kyle was very patient and knowledgeable on everything we asked him about. He is definitely a asset to your company. Treat him right, employees like him are hard to find.”
“I wanted assistance changing my auto pay due date. I live on a tight budget, and pulling funds early could up-end my month.
Anannis, and Quentin corrected the auto pay setup and explained how to work my Tlife app regarding my billing/payments moving forward. Rockstar's both of them! Very happy with the end result!
Kimberly”
“If you’re needing someone to help you save money and listen to your needs. LINDSEY IS YOUR GIRL! Thank you Lindsey for making our switch so easy. You are amazing to say the least. Y’all go see her!!”
“Wonderful service, and very helpful folks. I had a terrible time at another Verizon store and had been almost in tears and tried this one, and they were so helpful and so understanding and so knowledgeable about everything I needed to know about my plan and all those things. This is the Verizon place to go in Lubbock.”
“Shaza helped me set up my mom's account using an E-Sim over the phone. Took 20 minutes! She was extremely patient, kind, and knowledgeable! We're so stoked we worked with her. 5 stars all the way! ?????”
“Shamara was a rockstar all 3 times I came in to see her about my internet she had a line out the door and she crushed it each time multi tasked and took care of everyone that came in. Thank you Shamara!”
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“Jasmine was awesome! I've honestly had bad experiences in the past at a different AT&T location. It was night and day difference. She helped me get my new phone, helped me decide on a case, put my screen protector on for me, and I was out within an hour. What stood out the most though is how personable she was. It felt like I was talking to an old friend while waiting on everything to load. She was so sweet to my two young boys. If I ever need anything phone related I'll definitely looking for her.”