Pollard Friendly Ford in Lubbock, TX, is a well-regarded dealership known for its friendly and helpful staff. Customers often mention the excellent customer service they receive from the sales team, with many highlighting specific salespeople who go above and beyond to meet their needs. One customer praised a salesperson for being attentive, knowledgeable, and patient, making the car-buying experience stress-free and enjoyable. Another reviewer emphasized the honesty and fair treatment received from a different salesperson, noting that they did not encounter any dishonesty typical of other dealerships. The dealership offers a wide inventory of new and used vehicles, and customers appreciate the ease of browsing online, requesting information, scheduling test drives, and discussing financing options. Several reviews mention the dealership's commitment to service, although some customers note that vehicle maintenance and checks may not always meet expectations, prompting some to service their vehicles themselves. Repeat customers express satisfaction with the service department, though a few have concerns about fluid checks like antifreeze levels. Overall, Pollard Friendly Ford is praised for its friendly atmosphere, helpful staff, and dedication to customer satisfaction. Many customers recommend asking for specific salespeople to ensure a positive and smooth purchasing experience, and they feel confident returning for future vehicle needs.
