Victra is a Verizon Authorized Retailer located in Lubbock, TX, dedicated to providing a great experience for its customers. The store offers a wide range of wireless devices, including phones, tablets, and accessories, and emphasizes a trustworthy and enjoyable service. Many customers have praised the helpfulness and professionalism of the store staff. For instance, one customer reported a quick and efficient experience, getting their new phone set up in just 45 minutes with the assistance of a knowledgeable representative. However, some customers experienced challenges with online orders and communication with the call center. One customer expressed frustration over delays in phone pickup but found success by visiting the store directly. Another customer faced activation issues with a SIM card but was pleased when a different agent resolved the problem quickly. Overall, customers appreciate the customer service and expertise of the staff at Victra, making it a reliable choice for wireless needs.
