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“My first time I'd ever going into the boot barn. I went in and bought a Kobe James hat. The man that helped me was very respectful. Very patient. Had me try on several hats. The pricing was good and I love my cowboy hat.”
“Needed to buy some dress shoes for my 9 year old. They have a decent selection but couldn't find the ones that fit him in a wide size. The store clerk was friendly and helpful though!”
“Huge selection of country wear and boots. Clean store, but every rack is overstuffed, so if you pick up an item it's hard to put back on. It makes looking through selections hard. Even though inventory was massive, the children boots were slim pickins. We found much bigger better selection across the road at boot barn.We were asked several times if we needed help so that is a plus.My son was looking for carhartt pants, and although they have massive inventory, there was nothing but blue jeans for men's bottoms, so that was a negative.Definitely will check them out again my daughter found several items she wanted.”
“Great customer service Keisha was
great, I would recommend this store to anyone, I’m from Mississippi and I was passing through and stopped by and just so happens, they had my favorite childhood shoe. Keisha was really helpful. Crazy part about the whole thing, they didn’t even release the shoe in Mississippi so it was a blessing. Thank you Keisha!”
“I walked into the store and was greeted immediately by the store manager. Super friendly and helped me find exactly what I was looking for! All these negative reviews are from the past and haven’t met the manager!”
“I always speak with the manager directly and she informs me of the latest deals and raffles. She is very straight with me and sometimes I get what I want and sometimes I don’t. A very honest and legitimate shopping experience. The store is always laid out A1 too with the latest units. A+”
“I went to this store yesterday and they were very friendly, we looked for the tennis shoes we wanted and went to pay but when my mother got to the checkout we were greeted by an employee who was not friendly at all, she seemed upset and moody, I understand that sometimes you don't have a Good day but it's a job to serve well and respond respectfully, we always go to this store since an aunt of ours in Mexico loves the brand because the sneakers are soft and comfortable and they always serve us very well but this time it was the exception”
“No store compare, except bringback the college team shirts and apparels. That's what separated Champs, only bad part feel like you're turning into four locker. Please Champs, if you do that more sells. I used to come every week for my tar heels, now I don't. Got my Derek Jeter shirts.”
“One of the best shoe store in Parkdale when it comes to customer service. I always hit this store first before going to the other shoe stores when shopping for shoes.”
“This stop was around 5:00 p.m. on a Friday. There is a lot of parking at this location. I went for one particular product, relaxed fitting pants, which was in stock and fairly priced. There was an extremely long line at checkout, but it moved along at a steady pace.”
“I really tried avoiding this review, but after speaking with a store, them telling me to speak with customer service, and then customer service referring me back to a store, I am beyond frustrated.Long story short, I bought a pair of Adidas on March 1, 2024. The Cloudfoam bottom gave out and split open. I have worn these shoes probably a total of 5 times and have not run, worked out, done physical labor in them. I literally bought them because they are slip on sneakers for me to get on/off quick at the airport. Okay, no big deal, their site says that if it caused by a manufacturers defect, you are covered. GREAT! It split right at the seam where the Cloudfoam soles are put together, I am covered, or at least you would think.Needless to say, I travel for work and I didn't even take the receipt from the store because I didn't think I would need it. I threw the box away at my hotel that evening.Now, because I have no box,no receipt, I can't even get a damaged and defective exchange unless a store manager approves it? What about the part of the site that says if it's caused by a defect, it's covered. Well, the customer service department told me that statement isn't true because it's done at the store level, and it's "up to their manager." The shoe split right at the seam where the sole is put together. You can see it in the photos attached because the very bottom portion of the sole is still there, but the side of the shoe split off. Absolutely ridiculous that they won't do an exchange for something like this. The purchase was done March 1, 2024, at the store in Victoria, TX, and today is March 21, 2024.Keep in mind, I'm not asking for a return. I'm simply asking for an exchange for the SAME product, but instead I'm left with a shoe that looks like this:Edit: this review is NOT in regard to the Beaumont, TX store directly. I am not sure why it attached to that specific location.Second edit: the Beaumont store solved my issue! Big thanks to them! No thanks given to Victoria or Corporate teams though!”
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“Destiny was fantastic. Super sweet but really knows her job. She isn’t too pushy yet doesn’t sit back and let you have questions go unanswered. Definitely the first person I have worked with at this location that was enjoyable to work with.”