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“This was my first time experience with Genuine Automotive and there was no disappointment on my end. Everyone was a joy, friendly and expertise to work with and especially Abbey. Genuine Automotive is a one-of-a-kind experience and you come away with knowledge and kindness.”
“Eagle Transmission replaced our transmission quickly and efficiently. Our Tahoe is driving like a dream and we are very happy we took our truck here. Highly recommend.”
“My car started having problems while driving through town and these guys went above and beyond to help me out. I appreciate the customer service and kindness very much. Would recommend to anyone!”
“They rescued the day and quickly put a spare on my car after the tire was blown FOR FREE when I had a million things to do and didn’t know how to do it myself. I’ll be back.”
“Armando is kind, honest, and easy to work with! As a female. I sometimes worry about being taken advantage of in the mechanic space, but Armando walked me through what was wrong with my car in an easy to understand way that didn’t feel like mansplaining, He even pulled up the online order form for the needed car parts to show me the exact breakdown of costs for parts and services, which I really appreciated. There’s been a couple of times where he wasn’t exactly on location during business hours, so I would call before coming in, as he’s very responsive over phone.”
“Great place! Brought my truck in for some much needed work and I was not disappointed. They’re honest, fast, friendly, and affordable. I’ll definitely be bringing my vehicles here from now on.”
“They are always respectful, courteous, caring and nice. Their prices are fair and reasonable. They don't try to push repairs you don't need. I have an older car and they keep it running and passing every inspection. I trust and love them when it comes to my car repairs.”
“I brought my car in for a repeat issue that happened two years ago. They warrantied battery, allowed me to use a loaner car for a day and were able to tell me what the problem was within an hour of me bringing it in. I respect the honesty and the hospitality. Pampered Auto will now be my forever mechanic. Thank you team at Pampered Auto! I will always recommend your business.”
“I want to preface this. I absolutely loved the Round Rock Sun Auto location when Rob was the manager. I brought mine and my boyfriend’s car for any car services bc how great Rob was in the past 3 years living in RR/Georgetown. We moved to Georgetown so mainly use that location but they’re always super busy and hard to get in at times.
I decided to call up RR location to get a quote for new brake pads/rotors.. Kirt did not want to give me a quote bc I wasn’t sure if that was causing the grinding noise in my car but I was pretty sure it was. He told me to bring it in to look at it. Fair. I drop it off and got the report. I call to agree to the brake pads and rotors replacement and brake fluid exchange. During the call, I felt very uncomfortable because I felt like I was being up-selled and judged for not doing all of the services that was recommended. I told Kirt, just the brake pads, rotors and brake fluid. Kept getting asked “are you sure?”. At that point, I honestly didn’t even want get my car serviced there any longer but I just wanted to get my brakes done.
Imagine my surprise when I go to pick up my car and find out that an oil change was done. I NEVER agreed to this. Literally he said vs she said. Then I got a lecture about how low my oil was. I told them I didn’t want/need one at the time, I had oil at home to add before my next oil change. I am furious on how I’ve been treated. Even with all of the great experiences I’ve had with this business, I cannot say I feel comfortable coming back here any longer. I was literally talked to by men who thinks they know what is best for my car and expect me to pay the extra charges.
Update review (changed from 1 star to 4). I appreciate that Kirt reached out to me promptly and confirmed that I did not agree to the oil change. I appreciate that. Car sounds good. Brake feels good.”
7:30AM - 5:30PM
1607 W Parmer Ln, Austin
Transmission Repair
“They've been so kind and helpful and my shade tree (but very good out of state) mechanic father who consulted with them believes in their assessment ability and their honesty.
I've had many great experiences with them and will use them and refer people to them for as long as that remains true.”
“This is THE Mercedes shop to go to in Austin. My 2007 CLK was refused by other shops for being “too old” but TCM gladly took my money ?In all seriousness Nate is super friendly and communicative. Tony is a Mercedes wizard - they take care of classics and new alike and are always willing to explain what they think is needed and what can be held off which is rare in a luxury auto shop! These are true Mercedes enthusiasts and I couldn’t recommend them enough to anyone in the area!”
“After over a weeks' time of having our car in the service department at a dealership, the dealership was UNABLE to diagnose the problem. So, I had the car towed to Hulk Automotive. Best thing we could have done!! They diagnosed the problem within a day and fixed it immediately. Pricing seemed very fair and they were great to work with. We will definitely go back!!”
“So I just got done having them check my alignment. First I have to say Javier is so trustworthy, integrity like you don't see anymore. Very respectful. I had gone over a bump recently and could feel something wrong with my steering/alignment, not all the time. Javier checked it and nothing wrong. He did not strange tread wear on rear tire. Even though he found nothing, he agreed to drive it. Immediately said it looks like unbalanced tire. He's sending me to someone they work with to check my tires. A pleasant experience and nice surprise. I cannot recommend highly enough. Lime the secret mechanic everyone wants. Not sure what else they do. Side note, there was a delay for them to get there but the wait was more than worth it for my peace of mind. 10 out of 5 stars
*edit *
So, when I left, my weather floormats were missing, all 4. The kind that have lips to keep water off the floor. I thought about it. Not wanting to accuse anyone. And I won't. However I do have a suggestion. When I pulled in, a bit after 9. Javier wasn't there as I explained earlier. Jose, who I think is the caretaker, suggested I wait in the waiting room. I should have waited in my car. There's signs saying not responsible for lost or stolen property. I don't think either of them took them. But there are people walking around outside. Jose from what it seemed stayed in a corner of the shop and didn't have line of sight on my car. So in the 30 or more minutes I was in the waiting room anyone could have walked through the yard and taken my floor mats. So my suggestion is this, if your car isn't being worked on just stay with your car.”
“Absolutely amazing service, super patient! waited an extra 2 hours so that I could pick my truck up same day due to work. amazing comunication and just a wonderful person and business. I will definitely becoming back if needed (hopefully not) and referring any and all of my friends and family!!”
“Everybody is super friendly. They knew I was waiting for my inspection to be done, so they were really fast. A very happy customer. Only bad thing, the dog was off duty that day. :)”
“My jeep broke down on a Saturday and I don't live in Austin, they got me in and fixed it same day. Thank to them for dealing with my anxious self. It is cash only so be aware of the.”
“I called them on a whim seeking businesses that do alignments. I spoke with Alex. He was very professional and friendly, he was also able to get me right in. Upon explaining my issues they were able to do a diagnostic to determine the issue. They were not quick to just do what I asked and take my money. They explained the cause and showed me the diagnosis on paper and then again made sure I understood and approved of any work before performing. Professional, efficient, friendly, and honest.”
“Called at 9AM on a Saturday, brought the car for total brake pad + rotor replacement, service was done by 12:30PM. Fast, easy, fairly priced ($300 for service, $460 for parts + supplies), Oscar is knowledgeable and very friendly. They did have two pit bulls just kind of roaming the store but they were friendly too. The service came with a 1 year warranty, all around great experience!”
“Charles is so great. He was very honest and kind. Charles was honest with me on what needed to be fixed and what could wait.
I got a report of things they found that needed or eventually needed to be fixed, which included; a picture,why,what it does.
Also as a woman taking my car to the shop I was nervous they were going to assume it’s not my ballpark and absolutely rip me off or mansplain everything like some shops do. I experienced none of this here.”
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
Transmission Repair
“(Translated by Google) I recommend it 100% the price seems expensive but it is an excellent job without complaints I recommend it and would take my cars again(Original)Lo recomiendo al 100 % el precio parese caro pero es un exelente trabajo sin quejas yo lo recomiendo y llevaria otra ves mis carros”