Verizon offers a mix of experiences at its stores. Customers report that while some locations provide good service, others have issues with long wait times and poor customer support. One store had a manager who helped resolve problems after initial frustrations with phone upgrades. Another customer praised a knowledgeable and friendly associate who made the buying process for a watch smooth. Additionally, some shoppers found great deals on products like home internet while purchasing phones. Overall, customers appreciate the helpfulness of staff, especially at certain locations, but caution against visiting specific stores where service may not meet expectations.
Mat provided excellent customer service! I highly recommend using him when you go to this Verizon store.
April 2024
They set up my new phone that I bought somewhere else. They even showed me all the new features. Very helpful.
November 2023
Had some issues here, but the store made it right in the end. 4 stars because the amount of time I spent here was insane before finally getting my new phone. The manager attended me after several issues I had with Verizon in trying to upgrade my phone ect.
