Verizon offers a mix of experiences at its stores. Customers report that while some locations provide good service, others have issues with long wait times and poor customer support. One store had a manager who helped resolve problems after initial frustrations with phone upgrades. Another customer praised a knowledgeable and friendly associate who made the buying process for a watch smooth. Additionally, some shoppers found great deals on products like home internet while purchasing phones. Overall, customers appreciate the helpfulness of staff, especially at certain locations, but caution against visiting specific stores where service may not meet expectations.
Great customer service by Perla and the management team.
July 2026
Wow!! Perla was amazing to work with! My dad needed to transfer his old info into his new phone. She was so patient and kind and so very Knowledgeable!
July 2026
Had a great experience here with Marco. He did a great job helping me set up 9 lines and a home WiFi. We transferred all of our lines and he did it all pretty quick. He is very knowledgeable and answered all my questions.
