“This is the best customer service I've ever experienced from a mobile phone company. Dustin is amazing. My spouse and I have decided to continue with T-Mobile because of excellent customer service and support at this store. Dustin also treats his coworkers well and with respect.”
“Beau was fast & took great care of us. After a week of nightmares & not getting our phone online & continual issues…. We went in store got our two new lines added & got it taken care of quick. We had so many problems online & he got it all sorted out & fixed & it is finally what we needed & fast. So so grateful. If you want to get something done. Don’t chat, don’t call, go to this store & they’ll be straightforward & take care of you. Seriously the best!”
“Had to go in and get a new tablet walk through the door was immediately greeted by a T-Mobile employee that helped me right away. The service was great Store was clean the employees knew their job great going everybody 💪👍”
“After hitting the wall for over 3 weeks while attempting to port my number over from Verizon I had a feeling the only response anyone from Spectrum could offer was No, can't be done. But since we were under the gun to get my number ported from Verizon, or lose our bundled discounts, I braved a visit to the McKinney store on 380. Was met by Johnathan who took the time to listen to my sad story about my network locked handset and that I was willing to purchase a new handset while in the store in order to get my number ported over to Spectrum. Johnathan was nothing but helpful, had the handset I wanted in stock and proceeded to begin the porting process. We had a few hiccups along the way, but Johnathan hung in there with us and was actually surprised along with my wife and I that once every thing feel into place, the number ported over within 5 minutes. Jonathan also took the time to add notes to our account to hopefully ensure we didn't lose our bundled discounts. I was so impressed with his customer service skills, I even purchased the bundled case and screen protector at the same time. Spectrum has a great customer asset with this young man on their team.”
“I had an excellent experience at this T-Mobile store. The staff was incredibly patient, taking the time to answer all of my questions and explain everything clearly without making me feel rushed. They were very thorough throughout the entire process, making sure I understood my options and helping me find the best solution for my needs. It's refreshing to receive such attentive and professional customer service. I truly appreciated their knowledge, kindness, and willingness to go the extra mile. Highly recommend this location!”