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“Visited this location for a product upgrade. The check-in process was efficient and the staff was welcoming. David provided excellent service; he was transparent about product differences and proactive in finding eligible promotions. His integrity and focus on customer retention over immediate sales were much appreciated. Look forward to working with him again!”
“Daniel at the store provided outstanding service. After spending over five hours with Verizon customer support without a resolution, Daniel was able to quickly and efficiently resolve my issues. He was courteous, professional, and extremely understanding throughout the process. I am very pleased with the level of service I received and will gladly return to this store in the future.”
“Josh and the team helped me with getting my new phone and setting everything up fast and smoothly! Will definitely be coming back often! Highly recommend this location.”
“3/1/26 So today me and my husband had the pleasure of sitting down with Mack Chambers and what I can say about him is that he was very pleasant, professional, and knowledgeable he’s been at this location for several years and knows his stuff every last associate greeted us with a friendly smile and a warm hello and they would be right with us. We are coming over to T mobile from ATT after 13 years of and we couldn’t be happier to make the switch. I also would like to shout out the manager and other associates Waleed B, Michelle, LaMar thank you all.
3/3/26 Okay so tonight around 6:30 me and my husband had the pleasure of getting checked in by Mia and we worked with Jay, after our first visit with Mack Chambers he instructed us that once our phones were unlocked by ATT booo?(if you only knew what we have been through you would agree with the thumbs down) anyway we were told to return to get the account and numbers transferred, that’s where Jay came in with extreme professionalism and a warm welcoming attitude. Everyone of them yet again made us feel seen. So I just want to give more flowers to this location Thank you so much Jay, Mia and Chris you all are amazing. LETS GO… Frisco Texas Team!!!!!!!!!!!!!!!!!!!??”
“Went here today after spending an hour+ on the phone with T-mobile customer service, and visiting a different location, to try and fix an issue with my phone. Jordyn was super helpful, and fixed the problem in a matter of minutes.”
“Was not getting emails on my phone but did get in airpad.
Erica examined the phone, settings , and made the needed adjustments to restart emails showing on my phone. Erica is very knowledgeable , and made me happy that I switched to T-Mobile . She is typical of the outstanding providers of customer service company wide .She did that in 10 minutes and I was on my way.
Be glad you have Erica on board !”
“We had trouble porting our numbers with the people online. Jared helped us out and we got it done in minutes. We wasted our time for half an hour in calls all for them to mess it up. I highly suggest coming here.”
“I went to this location to get help with transferring my eSIM to a new device. The rep that helped me (David) was professional & courteous, and had me finished in less than 20 minutes despite juggling multiple customers.
The overall experience of trying to replace a damaged phone was a mess, but that’s not his fault.
With some of T-Mobile’s new initiatives (e.g., requiring the use of the T-Life app to transact with them), I think T-Mobile is playing a dangerous game in terms of actively making the customer experience less seamless. The experience of trying to replace a damaged phone was so clunky (note: it didn’t used to be this way) that I don’t think I will buy a device in store or online through T-Mobile again. There are other avenues to acquire a new device with the hassle of trying to do it in-store.”
“I thought my life was over. I deleted my email not realizing my notes were attached to it. I cld not figure it out. Went to Tmobile Experience and Itzel was FREAKING AMAZING! She greeted me and was able to locate my notes. She explained how she retrieved them and sent me on my way. I had a wonderful experience. She was great”
“I went in today just for a data transfer. The staff was so helpful even though it was busy and I purchased my new phone elsewhere the employees and the manager were very attentive. They even Checked in on me while helping other customers. This store rocked. Glad I switched this will be my new location.”
“Had an awesome experience with AB. He helped me set up my new S25 Ultra, get a screen protector on, and I was good to go in under a half hour. Would visit this store again.”
“I had such a wonderful experience at this location 12/10 customer service ! The sales expert Kris was very professional and helpful. It was great to work with someone so knowledgeable and patient.”
“Jose was amazing , he knows what to do in all my issues he understands very well the core of my problem and he knew what to do instantly, he is one of the best in t mobile storers , i will definitely ask for him everytime i have something to do with my network .The store was nice and i didn’t stay long also kevin was nice and helpful
Iam so grateful I went to this branch not the one next to my home
Thank you guys keep it up
Well trained and hard working people like you makes our life alot easier”
“I am first time customer with Verizon and I am very impressed with customer service here! At first, I wasn't to sure about making immediate decisions because I like to think about it and shop other locations first, but the Consultant Stephanie had such excellent customer service and was helpful, so in long story short... she basically make me feel very comfortable with my purchase and all services I will receive & knowing I am getting the best value with Verizon. She was full of knowledge, so I know I getting best value, and she saved me a lot of time from have to shopping around other locations where most of them don't even know anything. So Thanks You Stephanie for the excellent help I will recommend my friends, family and anyone reading to come here to this location and don't waste your time anywhere else! When I do reviews for Google is because either they are excellent or very bad a d this was definitely 5 Stars service here at this location! Thank you! ? ?”
“Really good experience! I was so confused about electric pricing and which tier would be best for me. When I reached out to Beeconnected I got a quick response and really excellent advice that is set to save me a ton of money on electricity this year. Thanks so much!!”
“At this spectrum location Oscar made my day after having a horrible experience in 2 spectrum location that told me they can't help me unlock my phone that's has been fully paid off. He was kind , intelligent and attentive. He fixed my issue in minutes.”
“Stopped by the T-Mobile Experience Store to pick up an item. The process itself was quick, but I wasn’t greeted or welcomed when I came in. I was thanked on the way out, which I appreciated, but the overall interaction felt pretty minimal for an “Experience” store. Hoping for a warmer, more engaging customer experience next time.”
“Excellent store with great customer service. Staff was helpful, prices were reasonable, and everything was easy to find. Highly recommend! Specially sale representatives- Victor, he was very helpful and professional.”
“I needed to cancel my hotspot with T-Mobile. Carolina provided excellent customer service. She insured that it was canceled properly and was very professional. Every business needs employees like her”
“I had an excellent experience at Verizon thanks to Pedro Balbuena who helped me. He was knowledgeable, professional, incredibly helpful, patient, and took the time to explain everything clearly. His customer service skills are outstanding, and he made the whole process smooth. A big thank you to him for doing such a great job!”
“Freddy was excellent. Came in for a phone replacement and left with the phone, upgraded internet and cheaper bill than before. He was very transparent, honest and not just pushing to make a sale. He made our experience fast, friendly, affordable and helped every step along the way. Five-Star Freddy! Appreciate the help!!”
“Daylon and Decoda, Thank you so much for all your help the other day. Verizon should be very proud of you. I was so impressed by your kindness, professionalizme and patience to answer all my questions and send me home happily with two new phones. kudossss!!”
“They have a great support team that picks up the phone really quickly and resolves my issues at a minimum of 5 days, ive never really had an issue with these guys. Sure they can be a bit pricier, but their customer service is better than any other.”
“Javier and Harvey are amazing. They were able to help me work with my account to find the best deal for me. They were able to personalize everything. They made the process seamless.”
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“Shoutout to MJ and TK ! They did an amazing job!!! When I entered the store I was greeted by multiple workers which was so refreshing because I had just came from 2 VZN stores and not one person spoke!! MJ was super transparent about the wait which I appreciated and got us checked in right away. When it was time for our turn TK was extremely patient and helpful. I was transferring from another carrier to T-Mobile so I was nervous but she did an amazing job from start to finish! I highly recommend this location and we will be returning for our family needs.”