{{ group }}
-
{{ item.name }}
{{ item.address }} {{ item.name }}
- {{ item.properties.formatted }}
“Allen store is company owned. Great service. Fast in and out with a knowledgeable staff.
Murphy store young man did a great job for only being with company a few months. Only issue was it took forever to get someone to take care of you, as reps were slow. But this store will soon be a indirect store or not a VERIZON company store. So they may have been short staffed or less motivated.”
“We came in to get home internet set up and we were pleasantly surprised that we could get a modem in person (rather than having to wait for it to come in the mail like AT&T)
Ahura helped us out and we were in and out in less than 30 minutes 👏
Also will add the location was super clean and tidy.”
“I had an excellent experience at this T-Mobile store. The staff was incredibly patient, taking the time to answer all of my questions and explain everything clearly without making me feel rushed. They were very thorough throughout the entire process, making sure I understood my options and helping me find the best solution for my needs. It's refreshing to receive such attentive and professional customer service. I truly appreciated their knowledge, kindness, and willingness to go the extra mile. Highly recommend this location!”
“Knowledge and patient staff, Antowine McDowell helped us deal with some service account issues and got our plan and coverage better adjusted to our specific needs.”
“Alix was extremely helpful. Not only with what I came in for but also the way he managed the store during a time with many customers at once. I was extremely impressed with the service as with everyone working that day. And I got free item with a Tuesday promotion”
“Went here today after spending an hour+ on the phone with T-mobile customer service, and visiting a different location, to try and fix an issue with my phone. Jordyn was super helpful, and fixed the problem in a matter of minutes.”
“Was not getting emails on my phone but did get in airpad.
Erica examined the phone, settings , and made the needed adjustments to restart emails showing on my phone. Erica is very knowledgeable , and made me happy that I switched to T-Mobile . She is typical of the outstanding providers of customer service company wide .She did that in 10 minutes and I was on my way.
Be glad you have Erica on board !”
“This is the best customer service I've ever experienced from a mobile phone company. Dustin is amazing. My spouse and I have decided to continue with T-Mobile because of excellent customer service and support at this store. Dustin also treats his coworkers well and with respect.”
“I hope I can use the jump program to upgrade my Samsung A11 phone. I will also purchase 16ft cover,screen protector,wireless charger on a good sale and no down payment ☆”
“I thought my life was over. I deleted my email not realizing my notes were attached to it. I cld not figure it out. Went to Tmobile Experience and Itzel was FREAKING AMAZING! She greeted me and was able to locate my notes. She explained how she retrieved them and sent me on my way. I had a wonderful experience. She was great”
“I had a very good experience here. I was returning a gateway. No one pressured me the way AT&T does. Marco helped me with the return and called billing on my behalf. Based on this experience, if I change service, I will definitely go with T-Mobile. Their telephone support is horrible but this corporate store changed my mind.”
“I had an excellent experience with Jaylen McNamee. He was professional, knowledgeable, and incredibly helpful throughout the entire process. He took the time to answer all of my questions, made everything easy to understand, and provided outstanding customer service. His patience, kindness, and willingness to go the extra mile truly stood out. Thank you, Jaylen, for your exceptional support—I highly recommend working with him!”
“Really good experience! I was so confused about electric pricing and which tier would be best for me. When I reached out to Beeconnected I got a quick response and really excellent advice that is set to save me a ton of money on electricity this year. Thanks so much!!”
“The guy who helped us when opening my plan was super helpful and knowledgeable when looking at each of the plans. He shared tips and tricks that had helped other clients in the past and to get the best deal possible. He didn’t give added pressure to try and establish additional features on our account and allowed us to make the decisions on what we needed.
However when returning back the next day to upgrade my husband’s phone, it was an entirely different experience. Nobody knew what they were doing, nobody greeted us, and they were trying to overcharge us for the phone upgrade. We ended up just walking out and handling on a different day.
I can say that depending on who you chat with there can really change the experience. I’m giving a 5 star just because of the guy who helped me specifically. He was great!”
“Victor is amazing! Knowledgeable, patient, and such a positive attitude...just a wonderful experience!!! Januan and Nette were exceptional as well!! What a great team!”
“Came here around 3 to get my phone replaced. Honestly, the service from Joey was superb. I believe going mid day is best because there is less of a crowd and more employees. Do not go after 5 unless you plan on waiting. I’m changing my review to 5 stars because the service was fast and Joey was excellent and communicative.
Take about 2- 3 hours of your day if you plan on coming here. This is NOT a place you receive prompt service. Seriously. There are not many workers and the store tends to be PACKED. Not enough seating either. I had to leave! With a broken phone”
“Had service issues that unfortunately no one over the phone was able to help. Willie the sales rep here at the store was very knowledgeable and patiently helped me get this issue resolved, so thankful for his help.”
“Beau was fast & took great care of us. After a week of nightmares & not getting our phone online & continual issues…. We went in store got our two new lines added & got it taken care of quick. We had so many problems online & he got it all sorted out & fixed & it is finally what we needed & fast. So so grateful. If you want to get something done. Don’t chat, don’t call, go to this store & they’ll be straightforward & take care of you. Seriously the best!”
“Had to go in and get a new tablet walk through the door was immediately greeted by a T-Mobile employee that helped me right away. The service was great Store was clean the employees knew their job great going everybody 💪👍”
“I had a wonderful experience at the T-Mobile store! Denise provided excellent customer service and was so kind, helpful, and patient. She went above and beyond to make sure everything was taken care of. Thank you, Denise, for making my experience so great!”
“The Verizon lady associate was very knowledgeable and helped me alot to purchase a new phone and transfer my data from my old phone to the new one without missing anything to the new phone! Thank you!!!!”
“After hitting the wall for over 3 weeks while attempting to port my number over from Verizon I had a feeling the only response anyone from Spectrum could offer was No, can't be done. But since we were under the gun to get my number ported from Verizon, or lose our bundled discounts, I braved a visit to the McKinney store on 380. Was met by Johnathan who took the time to listen to my sad story about my network locked handset and that I was willing to purchase a new handset while in the store in order to get my number ported over to Spectrum. Johnathan was nothing but helpful, had the handset I wanted in stock and proceeded to begin the porting process. We had a few hiccups along the way, but Johnathan hung in there with us and was actually surprised along with my wife and I that once every thing feel into place, the number ported over within 5 minutes. Jonathan also took the time to add notes to our account to hopefully ensure we didn't lose our bundled discounts. I was so impressed with his customer service skills, I even purchased the bundled case and screen protector at the same time. Spectrum has a great customer asset with this young man on their team.”
“They have a great support team that picks up the phone really quickly and resolves my issues at a minimum of 5 days, ive never really had an issue with these guys. Sure they can be a bit pricier, but their customer service is better than any other.”
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
“Rosie was so helpful and helped me resolve a problem I’ve been dealing with for over 2 months and spent hours on the phone with customer service. My account was set up for my phone lines, but under a separate account for Internet that I wasn’t aware of. I’ve been trying to cancel the Internet since before I received the modem, and customer service just kept saying that there’s no Internet on my account and to ignore the bill because it’s an error in their system. I got a notice from a collection agency today, so I went to the store & Rosie was able to get everything taken care of in about 5 minutes and got confirmation that the bill will be credited and I won’t have to pay for the Internet that I never wanted.”