Verizon offers a range of mobile, 5G home internet, and business services at their Mckinney store, with options for in-store appointments and online orders. Customers appreciate the helpful and informative staff, particularly Marissa, Mathew, and AJ, who have been noted for their exceptional service and assistance with new devices. Many reviews highlight positive experiences, such as saving money on phone bills and quick resolutions to technical issues. However, some customers reported unprofessional behavior among certain employees, which detracted from their experience. Despite these concerns, the dedication of individual staff members, like Alec, has made a significant impact on customer satisfaction. Overall, while experiences can vary, the store is generally seen as a place where customers can receive support and assistance for their mobile needs.
Sara at Verizon provided exceptional service! Her assistance was truly amazing, going above and beyond to ensure my needs were met. I highly appreciate her dedication and professionalism. If you’re ever in need of assistance at Verizon, I wholeheartedly recommend seeking out Sara.
March 2024
Decent experience, they will try to sell you everything they can.
March 2024
I came in to switch service after being with metro for years and I got two new iPhones for me and my wife. I’ve never had an iPhone before and I love it… I always had an android and I don’t think I’ll ever go back. Marissa was very informative, helpful and awesome!! So if you need a new phone or anything go see... read full comment
