“It was great. Ken helped us out and made it very easy for us to shop for a new mattress. We were very well informed of the differences, not rushed at all, very comfortable working with Ken. We’d definitely shop there again just to do business with him.”
“Miss April at Mattress Firm was extremely knowledgeable and helpful in finding the perfect Tempur-Pedic mattress for us. Excellent customer service—patient, professional, and a pleasure to work with!”
“I’ve been very ill and needed a new bed but haven’t been able to get around to find anything yet I called Mitchell’s and they brought me a new bed and put clean new bedding and cleaned up everything they even let me change my mind on what bed I wanted they are wonderful people God bless them”
“I had a great experience shopping for a mattress! Danielle was amazing and very patient with me. She truly spent her time working with me and I did not feel judged or bad for trying the mattress several times. I would definitely go back!!”
“We love all of our rooms to go items. Ghandi has been an exceptional salesman. He is very helpful and VERY knowledgeable about it all but in particular he helped us so much in deciding on the correct mattress for our needs! Thank you Ghandi! We will be back for sure!!!”
“Andrea has been a tremendous help to me as I've decorated my home! She really understands my style and comes up with the most beautiful creative concepts. I'm so thankful for her help!”
“I love shopping at Found! They have such unique and fun finds that I didn’t even know I needed! I love that I can shop anytime online and still get the treasures I want!”
“Tata was amazing! She took the time to ask what we were looking for, and found exactly what we needed. She was attentive to detail and even took time to double check the measurements for the piece we were looking at. Overall it was a very pleasant experience. Thanks again.”
“Very helpful but not overbearing. Love that their showroom is what is in stock, great news in 2022. Delivery was only a few days wait and good price. They also will text pictures of furniture options which is great when you have kids you don’t want to bring into store.”
“Great customer service from Darryl Jefferson, Michael Galindo and Susie Santibanez. They help me out with new furniture and dinner room table. If you shop at this than ask for one of these three people.”
“Such great finds here! Thank you to the owner for being so kind, we will be back! We plan on visiting their new location once it's open. Looking forward to adding more pieces like this to my yard. Great find, great people.”
“My favorite furniture store. Expensive but you get what you pay for. Great quality furniture! Sometimes can have good deals. Friendly and great customer service!”
“Our lead designer, Teresa Nutt, with The Studio worked her magic @ The Permian Basin Builders Association for the Parade of 2023 The Studio offers one-of-a-kind custom quality furniture along with professional interior design service”
“This is the most adorable store!! They carry a huge selection of baby clothing brands, furniture and toys. It’s my go-to place for gifts and the staff have always been so friendly. Highly recommend!”
“I rented a truck from here through the mobile app and had some technical difficulties. Thought I was setup for a mobile pickup at 8a.m but I was not. Ashley was there early before the store opened at 9:30 a.m and she got me squared with a truck in good condition. That's the type of customer service I greatly appreciate. Thanks Ashley!”
“This rating comes not so much from the store but from the personal experience I had with an associate. Jaelynn (sp) actually snuck up on me and asked if I needed assistance with anything. ( which in itself was awesome since I had passed many other associates who didn't even acknowledge me) I told her I had been looking for a stand mixer that showed online to be in stock, I looked, she looked to no avail. She then offered to go to the rear of the store and look, a few minutes later she returned empty handed. So I asked about another model, we looked around together and she again offered to go to rear of store, no luck again. The computer in her hand said they had these items well I finally broke and said what about this one, didn't want to spend $500 but it was for a 21 yr anniversary for my wife. I could tell she smiled under her mask when I told her that and she said she would go dig deeper in receiving and do her best. In the meantime I was wandering around and happened to notice a kitchen aid box on a big cart with nothing else but keurig boxes, I moved the coffee machines, pulled it out and got it opened and there was the teal colored professional plus 5 kitchen aid, jaelynn returned about this time and apologized but gave a "yay" when I showed her what I found. We spoke for a few, she is a wonderful person who ran all over target and dismantled receiving for this thing. She is awesome!! She congratulated me on my anniversary thanked me for coming, I thanked her for being great and I checked out and left. Best customer service experience I have ever had in midland! Thanks again J!!!”
“I love my bed, my bed broke on the 7 month. i called to get the broad fixed, between calling HSN & customer service, i got the broad 6 month later to fix it. when the motor broke in half. my husband southern engineering he put clams to a 30 degree angle. if i had called for the motor at HSN or customer service, they could have to be or bed is out of date. so i said forget. we went to a sleep by number store and give us a good deal on a new bed. they were very help and friendly. Can't wait to try my bed with hot & cold temp.”
“We had an amazing experience at La-Z-Boy Furniture! From the moment we walked in, everyone was welcoming, and the store had a great selection of quality furniture. The highlight of our visit was working with Stevie Rhodes. Stevie was incredibly knowledgeable, patient, and genuinely cared about helping us find the perfect pieces for our home. There was never any pressure to buy—just honest advice, excellent customer service, and attention to detail. Stevie took the time to answer all of our questions and made the entire process smooth and enjoyable. If you’re looking for new furniture and want outstanding customer service, I highly recommend asking for Stevie Rhodes. We’ll definitely be back for future purchases!”
“This is the third time I've bought from Ashley's, albeit from three different stores. Dealing with TJ at the Midland, TX store was very nice. He was able to answer any questions we had and did not push our pressure us. So glad we decided to stop in and looking forward to getting our furniture in a few days.”
“Had a great experience here. Ms. Crystal done a great job getting me what I ask for. She has awesome customer service. Really enjoyed my interaction with her. Two thumbs up Ms. Crystal and 5 stars Aaron's for making my purchase quick and easy.”
“I had a very bad experience with one of the employees yesterday. Unfortunately, I didn’t get her name, but I was really disappointed with the way I was treated. However, I did want to recognize Dayana, another employee who helped me afterward. She was extremely kind, respectful, and helpful, and she went out of her way to make sure I was taken care of. I really appreciate the way she treated me and made a frustrating experience much better. Target definitely needs more employees like Dayana! She deserves to be recognized for her great customer service. ❤”
Bob's Discount Furniture is growing while its competitors shrink. The Manchester, Connecticut-based retailer reported strong fourth-quarter results in its first earnings call since going public in February, with revenue climbing 8.2% to $648.8 million. Full-year net revenue jumped 16.8% to $2.4 billion, and net income rose to $121.7 million from $87.9 million the prior year. CEO Bill Barton told analysts the company plans to open about 20 new stores in 2026 and sees a path to more than 500 locations by 2035, roughly two and a half times its current 209-store footprint across 26 states.
Wayfair is testing a new, smaller store design. The online home furnishings giant, famous for its endless digital catalog, is trying a different strategy for its physical locations. The company announced plans to open a smaller prototype store in Columbus, Ohio, scheduled for late 2026. Located next to the Polaris Fashion Mall, the new space will span approximately 70,000 square feet.
Online furniture giant Wayfair is setting up shop in Atlanta with plans for a huge 150,000-square-foot store opening in 2026. The new location will take over the former Walmart space at The District at Howell Mill shopping center. This marks Wayfair's second big store, following its first location that opened in Wilmette, Illinois, in May 2024.
