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“My experience was great. Chandra was very helpful, offered me other opportunities the banking had and helped me understand how the opportunities would benefit me. Also helped me along with decision making .”
“The staff at this bank are second to none. Not only professionals in their knowledge and delivery of banking services, but also engaging with their personal care of assisting their customers.”
“Ryan patiently walked my 92 yr. old father and I through online banking set up and Belinda was so helpful as well! She had recommended making an appointment- and I was glad we did as they were very busy at this Midlothian location.”
“I have banked here for many years now, there is no reason to change. Totally secure banking in my opinion, any issue I have run into with banking in mind they have always been very diligent in helping square the issue away promptly. Super nice staff, very personable and great to work with. Highly recommend.”
“Excellent experience. Alicia was very informative and explained everything very well. It’s always nice to have knowledgeable people ready to help you when you need it. I look forward to using all of the Benefits that come with banking here.”
“I had an excellent experience at this bank. Jessica Portillo assisted me with great kindness and professionalism. I had a small mistake with a check, and she handled everything patiently and clearly, making the process very easy and stress free.
I honestly don’t understand why this branch has some negative reviews. Everyone I interacted with was friendly and helpful, including the manager, who was extremely kind and professional. The branch is clean, well organized, and there is plenty of parking available, which makes the visit very convenient.
I think some people may not have adjusted yet to the appointment system, and that may be where some frustration comes from. However, the customer service itself is excellent.
Lastly, I want to say how proud I felt seeing several Hispanic employees at this branch.
Jessica speaks Spanish and provides outstanding service to Spanish speaking customers. In a country where some Hispanics may feel embarrassed to speak Spanish, it is refreshing and empowering to see our language and culture represented with pride. Spanish and our community are truly wonderful.”
“Francesca was extremely helpful in helping my boys open a student account.. she was very patient and made our experience acceptional. It did help that we made an appointment online because it does get busy. Gracias!!!”
1 - 5PM 8AM - 12PM
1021 E Main St, Midlothian
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“First class bank. Whenever I've needed help, even on weekends, or outside of business hours, I can get a real, local person on the phone. Banked here for 5 years now.”
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“Every time I go in there it’s like family. Selena is bringing the vocals with the back ground music. Patricia handled everything I ask with ease. You can’t stump her. I will choose going in over a phone call everyday.”