The AT&T Store in New Braunfels offers phones, tablets, smartwatches, and connected devices along with wireless data plans for every need, including prepaid plans and popular unlimited data plans with nationwide 5G service. Customers report this location provides the best experience, with incredible and unmatched customer service. The staff is described as very helpful, friendly, knowledgeable, efficient, attentive, competent, patient, respectful, and understanding. They guide customers with issues, handle concerns, and walk the extra mile to help unconditionally. Reviews note a hardly any wait and highlight the crew's incredible servant and caring heart, making for a wonderful and smooth experience.
Shaiania was great! Took care of me and acknowledged others when walking in. She multitasked and stayed engaged with everyone in the store. She was by herself and stayed professional while serving great customer service! We need more like her!!!
April 2026
Janie was very helpful in assisting me with my phone
November 2025
I got to work with Stephanie , she is absolutely amazing!! She picks up the phone and helped with a complicated case for phone transfers. She helped day and night for over 2 months. Incredible follow up. She is a rock star!!!!!!!!!!!
