Verizon, a leading provider of mobile and internet services, offers a convenient and customer-focused experience at their store in New Braunfels. Customers can visit the store to explore the latest mobile devices, 5G home internet, and business solutions, or schedule an in-store appointment online. The store also offers various pickup and delivery options, including free 2-day shipping, express lockers, and same-day delivery where available. Customers consistently praise the store's staff for their friendliness, knowledge, and excellent customer service. Reviewers highlight the patience and assistance provided by employees like Bridgette, Marcus, Zach, and Scottie, who have gone above and beyond to address their needs. Whether it's guiding customers through phone upgrades, resolving issues, or ensuring a seamless shopping experience, the Verizon team in New Braunfels has earned the trust and loyalty of the community. Despite occasional wait times due to high traffic, the store's staff has been commended for their ability to handle the rush efficiently. Customers appreciate the attention to detail and the willingness of employees like Keana and Andrew to address any discrepancies or concerns, ensuring a satisfactory outcome. Overall, the Verizon store in New Braunfels is a go-to destination for mobile, internet, and business solutions, with a team of dedicated professionals committed to providing exceptional customer service.
Very helpful and knowledgeable staff. Prime location. Bridgette assisted us and stayed with us until all our issues were addressed and completed. A+ customer service 👍
March 2026
Chris the manager was super helpful walked me step by step took his time to set up my phone answered all my questions Bridgette was very helpful sticking to my budget and super friendly Recommend this store location for anyone switching or getting a phone service
March 2026
Derek was super helpful! Made the whole phone upgrading experience as easy and smooth as possible.
