Verizon in Odessa offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store or choose convenient options like online ordering with in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available. The staff at this location receive high praise for their professionalism, knowledge, and friendly attitude. Customers frequently mention exceptional service from representatives like Zach, Ciana, Jerry, Teddy, and a young, genuine, and helpful employee who went above and beyond. Many reviews highlight how quickly and effectively issues such as connection problems and billing concerns are resolved, often leading to improved bills and faster service. Visitors appreciate the staff's kindness, patience, and expertise, making their experiences notably positive. Long-term customers value the store's consistent quality of service and the genuine, considerate approach of the staff. Overall, Verizon in Odessa is recognized for providing quick, friendly, and knowledgeable assistance, ensuring customer satisfaction whether visiting in person or ordering online.
I came in upset about how the app works and never being able to pay my bill. Ray ar the store on 42nd in Odessa was more than amazing. He has excellent customer service skills and deserves to be recognized! Thank you Ray for helping us with our issues, being very patient you deserve a raise for sure!
March 2025
I'm a long time Verizon customer. Zach and Ciana are the best Verizon representatives I have had the pleasure of meeting. They are both very professional and highly knowledgeable. I most appreciate that they are both kind and considerate. 5 Stars to Zach and Ciana.
October 2024
Went on the release day of the iPhone 16 and was very happy with how quickly they got me out of there. Place was packed and I don’t think I was there more than 30 minutes.
