Verizon in Odessa offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store or choose convenient options like online ordering with in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available. The staff at this location receive high praise for their professionalism, knowledge, and friendly attitude. Customers frequently mention exceptional service from representatives like Zach, Ciana, Jerry, Teddy, and a young, genuine, and helpful employee who went above and beyond. Many reviews highlight how quickly and effectively issues such as connection problems and billing concerns are resolved, often leading to improved bills and faster service. Visitors appreciate the staff's kindness, patience, and expertise, making their experiences notably positive. Long-term customers value the store's consistent quality of service and the genuine, considerate approach of the staff. Overall, Verizon in Odessa is recognized for providing quick, friendly, and knowledgeable assistance, ensuring customer satisfaction whether visiting in person or ordering online.
Good experience overall! The team was friendly and professional, and I was able to get my phone issues sorted without a long wait. They explained my plan options clearly and helped me quickly activate everything. The only drawback was a bit of a wait during a busy time, but the service quality made it worth it. Would come... read full comment
December 2025
Was 4 people in front of me and they got to me withing 10 minutes. Guy was super helpful and fast! Phone needed a new Sim card.
December 2025
We switched from T-Mobile! So many incentives! Customer Service was excellent! Our rep Meranie knew all services and products no questioning! Definitely referring!
