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“They just make it super dang easy to do business with. Place order online you aren’t waiting several business years like autozone up the road. Sean is always helpful when I’ve ordered. Suggestive but not pushy which is a fine balance!”
“Came in with so many questions and needed help my battery. Heather was so patient, answered my questions with out making me feel dumb. Wish the Honda dealerships each had her clone. She's a gem!”
“I’d had the worst experience with my car failing from one electrical piece to the next. I spoke to Gregory at O’Reilly’s on Forest Hill, I came in and he was able to assist me with my battery warranty swap seamlessly! 5 stars to Gregory! Thank you so much!”
“I highly recommend Batteries plus. It came in for a new battery for my pick up truck. Neil, the owner volunteered to put it in for me which was a total surprise. Very unexpected. Excellent customer service. The world needs more people like Neil and Batteries plus.”
“Shout out to Blake the manager! Came by for help on my burnt tail light a few weeks ago. He fixed it real quick and gave me some info regarding my AC. Thanks again Blake!”
“I came in earlier today for an exchange on some hubcaps. I was helped by Austin who did a fantastic job and has great customer service. He made sure that all my questions and part needs were taken care of. However, there was a younger man named Saul who really needs to be taught on what is appropriate in the work place. A majority of the time I was there, he was on his phone just sitting on the counter. When he did interact with me, he was very rude with no intention to help. He spoke very rudely to Austin when Austin was just trying to be helpful. He was also rude to another customer on the phone.”
“Came in needing new brake pads and Greg was fantastic! Super helpful, knowledgeable, and went above and beyond what I needed. Highly recommend stopping by O'Reilly and asking for Greg if you need auto parts.”
“I had gone to another O’reillys off of Abrams and the guy that was “helping me” started smirking as if the issue I was having was amusing to him. So I left and went to another O’reillys off New York. Here the manager Luis, was able to find my warranty that the other guy couldn’t find BUT it’s the same system as the one off Abrams WEIRD!! Anyways Luis was very respectful and helped me get my battery that was still under warranty. Thank you so much for your help Luis!!!”
“What a great group of employees
A huge shout out to Rick!
Very knowledgeable
Very good Interactions with all customers!!
Very helpfull
If i could rate a 10 I would!”
“The crew worked hard to get me in and out with my new car battery. I had called to verify the battery that I needed was on hand, and they had it ready to install as soon as I arrived. They were courteous and professional!”
“I just went here for windshield washer fluid. I don't normally go to auto parts stores very often. On this particular occasion there were two employees standing at the counter. One was just standing there, the other was on the phone. I had to wait there with my bottle of windshield washer fluid until the one on the phone finished the phone call before I could get rung up. Not sure what was going on with that. This is my go-to spot for taking my old oil from oil changes and they're always very friendly and good about helping when you with that dirty little task.”
“My apologies for this belated review of this store. Felicia and Sean and others were SO amazing in assisting me in selecting a battery replacement for a dying one and had me up and running in no time. When the next one goes, I will be back. Best customer experience and many thanks!!!”
“It was a no frills day.
The staff was direct, professional, respectful and efficient.
They asked the right questions to get me the right part. They retrieved the part , billed me , took my payment.
A pretty quick process.
I like it
Thanks guys that were on shift that day”
“Very helpful, and cordial. I had to replace an ignition coil, and they looked up where specifically and showed me, so I didn't have to do any guessing. Let me borrow tools, great service!”
“was struggling to get warranty on a bearing for my civic but elvira ended up helping me with being able to get it replaced she was very helpful throughout the whole process”
“I stopped in yesterday because my check engine light came on. I was kind of freaked out. I was greeted with a smile from the sweet lady at the counter. She called for the man to come run the error code. His name i think is Marwan? I may have spelled it incorrectly. Super sweet people. The sweet man came out ran the code. We went inside and I bought the part. Was a 40.00 fix. Praise the Lord! My part is on the car and the check engine light is off! I recommend giving them business. I will return if i need another part. Great service with a smile. Ya'll Rock!”
“MARCOS was great. Honored a price match that was according to him not their policy (though mgr on duty previous day was the one that suggested a price match would be honored). I ALWAYS LIKE TO POINT OUT WHEN PEOPLE DO THE RIGHT THING TO KEEP A CUSTOMER!”
“This store is by far the best auto parts store period, the reason for that is John and Hasan. These 2 guys are more then knowledgeable about what they are doing and go out of their way to be sure that every customer that walks through the door is taken care of. Its hard to find guys like this in today's world. Whoever is in charge of these guys needs to give them a pay raise yesterday before oreillys loses the best employees they have.”
“Our team facilitates shipments for CSB, and they have always been very pleasant to work with. They are professional, communicative, and treat our drivers well. It's nice working with individuals like Rolando Salinas and Stephanie Zepeda who you can tell take their job very seriously. They set the bar high for shippers.”
“Tonia and John have the best attitude also the both of these employees had the absolute best customer service I have had in a while made sure I left will everything I needed for my car thank you both”
“The female Alex was absolutely amazing. She went above and beyond to help me figure out what I needed, and helped me get the best price possible. My wife and I came to buy brake pads, and I ran into issue after issue. She absolutely deserves a raise and a paid vacation. This store just earned a life time customer with a old truck im sure they're going to make thousands off of me over the next few years. Ill never forget her kindness and patience. I have mental health issues and she never made me feel less than for not knowing exactly what I needed. I absolutely can not recommend this store enough. God worked through this store today. I'll never forget this experience.”
“As I entered, one of their team members greeted me and asked me what I needed. I needed a new battery for my truck. They had it in stock and installed it for me. I was very pleased with their prompt service. I will definitely go back there the next time I need something for my car or truck.”
“I went there 5 min before closing. I had been to atleast 5 prior stores to purchase a light for my blinker, no other store would put it in fir me. The guy working here was so kind, he not only installed it, but he was super fast and really knew his stuff. He went over and above to help me. Im super grateful that there is still this level of customer service. A+”
“Mike Gomez at O’Reilly went above and beyond after I purchased a few items from O’Reilly, only to find I had locked my keys in my truck. Mike was kind enough to help me during a brief time when there were no customers in the store. In this day and age when it’s so rare to help people beyond your job, I was amazed and grateful for Mike’s help. O’Reilly- Mike is a keeper!”
“The store at 4425 E Lancaster is by far the best, Christian and his crew were exceptional. Went in for a battery which they changed out, and then when truck wouldn't start, they hung in there to diagnose issue and got me back on the road. I'm disabled and am forever grateful. It's hard to find this level of service anymore. Thanks again guys !!”
“One thing they're known for is holding on to that warranty and doing what they said they're going to do. I took back a serpentine belt and they replaced it free of charge”
“That big guy with the mullet knows his stuff. Always gets me right. The whole team goes hard. Ill go to this O’Reillys over ANY AutoZone any day. One day i went in feeling sad and the whole team cheered me up and got me out of depression. These guys are like family now. From the manager to the drivers, they ALL are very generous and kind. If i could rate more than 5 stars i would!!”
“I just received the best customer service from here!! My uncle Jesse had a headlight go out. So we came here to buy a new bulb. Marco was extremely respectful and even changed the bulb out for my Uncle! Thank you so much Marco! So glad to see there are still good people in this world!”
“O'Reilly's oil is lowest priced in the store. Some1 in there wanted to convince me to buy pennzoil because it was on sale. But the sale wasn't lower than O'Reilly's regular priced oil. Trying to get me to spend more. Shame on u.”
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“My friend and I had his coolant changed about 30 minutes before arriving at this O'Reilly's, as it had turned out the coolant was never filled and causing overheating issues.
Sebastian was working, and talked to us about the problems and what to do. He recommended us a great coolant and why, and even came outside to supervise the coolant filling, offering and expecting to do it himself.
He was absolutely amazing and went well above and beyond his job duties. Got my friend signed up for the rewards program even! I'd highly recommend this O'Reilly's location to anyone needing such a shop just because of Sebastian's stellar service and personality.”