InTouch Credit Union is praised for its outstanding service and friendly staff. Customers highlight the amazing assistance received from team members like Larry, Camille, Eric, Brittany, and Rasy. They provide quick solutions, such as replacing expired debit cards and addressing card hacking issues. The welcoming atmosphere and professional support help ease financial anxieties, making members feel valued and confident in managing their finances. With top-notch service at locations like the Prosper branch and the Democracy Ln x Parkwood Blvd branch, many recommend InTouch Credit Union for all banking needs.
Shout out to Odeille Alexander in the Shepton contact center. She was able to help me out with a CD when other reps and managers were not able to or more likely just didn't want to put in the effort. I have been an ITCU (previously EDSCU) for 25 years and have seen customer service go downhill, so this was a pleasant surprise.
March 2023
Larry at the prosper branch was amazing f and Camille and Eric on the phone. Absolutely amazing service regarding my card being hacked couldn't ask for better. So awesome.
September 2022
I've been an ITCU member for many years. And their branch at Democracy Ln x Parkwood Blvd continues to be top notch. Great staff and service levels.
