Cricket Wireless Authorized Retailer in Plano is highly praised for its friendly and helpful staff. Customers appreciate the warm and inviting attitude of the employees, especially mentioning two ladies who provided exceptional care during an upgrade, making sure all their needs were met. Tony is recognized as an expert in phones and technology, offering great service, quality phones, and helping customers find the right device within their budget. His knowledge and patience make the shopping experience easier and more enjoyable. Additionally, Sergio stands out for his dedication and kindness. Despite a network issue and early morning hours, he opened the store early to assist waiting customers and handled the situation calmly without rushing. Overall, the store provides excellent customer service, knowledgeable staff, and a positive shopping experience. Customers leave satisfied, feeling valued and well taken care of, thanks to the team’s professionalism and attentiveness.
Katie was incredibly helpful and super nice! She walked me through the entire process of upgrading my phone and shared all the great promotions available. She made everything so easy. I highly recommend Cricket Wireless for their excellent service and friendly staff like Katie 😁
March 2026
Katie at the store, get my phone activated in a blink, while the online rep couldn’t. Awesome!
February 2026
My girls melanie and Katie hook a sista up all I'ma say is get there asap this only one I went to bless me with company help for sure
