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“I had an awesome experience at the AT&T store at 8700 Preston Road in Plano, TX. Specifically because of the employee there, Arthur Briones. He was extremely professional and proficient at his job. He took care of me immediately and ensured what I came in for got done and got done right.”
“Man I tell you what, D was the man and made my entire experience much better than expected. My phone broke and I needed a new one asap as I’m out of town for work and get a million calls a day. He got me in and out no problem. And even gave me the best advice on how I could save via upgrades and other little tricks. He wasn’t trying push upselling and all the other stuff that makes these visits daunting. Highly recommend this store, and especially working with D, to anybody in the Plano area - great guy”
11AM - 7PM
6121 W Park Blvd, Plano
Mobile Phones
“Cell Doctor provided exceptional service with a quick turnaround! Their expertise and efficiency are truly commendable. A+ for anyone in need of top-notch phone repair!”
“Reetesh was amazing and so helpful took so much time to explain the best plans to suite our family. Got me a bundle for me and my son! I appreciate it so much I will be telling my friends and family to come and see him!!”
“Nicholas saved the day for me. He worked on my phone that was screwed up beyond usage (self inflicted ?), and got it working and in tip top shape. Be sure to ask for Nicholas; he’s a problem solver.”
“Alex was so helpful we went in and told him what we wanted. He our phones ready and had us set up in no more than 30 minutes. We started a new service with two lines and two phones. I recommend this location”
9AM - 8:30PM
1701 Dallas Pkwy, Plano
Mobile Phones
“I have upgraded multiple lines on my account at this location. The employees are always knowledgeable and efficient. They have even given me advice to save money. Highly recommend!”
“Jaylin was awesome with assigning me with the set up of my new iPhone 16. He was very professional and knowledgeable in products and help to assist in getting the best prices. He assisted with set up for my child’s very first phone with T-Mobile. If I could give him 10 stars I would. Very respectful and customer friendly you man. T-Mobile has a stat!”
“Was not getting emails on my phone but did get in airpad.
Erica examined the phone, settings , and made the needed adjustments to restart emails showing on my phone. Erica is very knowledgeable , and made me happy that I switched to T-Mobile . She is typical of the outstanding providers of customer service company wide .She did that in 10 minutes and I was on my way.
Be glad you have Erica on board !”
“I had an excellent experience working with Chris at Spectrum. From the moment we spoke, he was professional, knowledgeable, and genuinely helpful. He took the time to clearly explain everything, answered all my questions without rushing, and made sure I understood my options.
Chris represents Spectrum extremely well. If you get the chance to work with him, you’re in good hands. Highly recommend!”
“Kasandra was an amazing help, her customer service is beyond amazing . She is very patient with her customers and i will defiently keep coming back because of her .”
“We had trouble porting our numbers with the people online. Jared helped us out and we got it done in minutes. We wasted our time for half an hour in calls all for them to mess it up. I highly suggest coming here.”
“Great and reliable repair service, had a problem with my PS4 and fixed the problem in less than an hour. Won’t charge you high price like other places do. I recommend to anyone who has electronic problems!”
“Kasandra was wonderful today when I stopped by Sam’s to get some IT help. I was locked out of my phone for two days so I lost a lot of my passcodes and facial recognition and so many little technical things that I didn’t know how to set back up. She had no problem with anything and was wonderful and did about 20 different Little set ups for me and was very patient and great… My life is so much better now… That my phone is working, I can see the fonts now because they’re larger, my calendar doesn’t have all the holidays on it and Siri answers me in my Phone knows my face thank you… And I could go on and on and on. Kassandra You are the best!!! I’m certainly coming back here to bug her the next time I need some IT help!!! I think it’s great that T-Mobile has these kiosk’s at Sam’s… But you need to have a few chairs for customers and for the employees. They shouldn’t have to stand on concrete floors for a whole entire shift without a chance to sit down… Treat your employees better, please… Let them sit down once in a while. Because they are the reason I stay with T-Mobile..”
“Katie was incredibly helpful and super nice! She walked me through the entire process of upgrading my phone and shared all the great promotions available. She made everything so easy. I highly recommend Cricket Wireless for their excellent service and friendly staff like Katie ?”
“I loved the staff . Very very welcoming . When I went in with my brother right after work, we came in to fix something and they were very cooperative with us. Alexis and Melanie were on the clock when we arrived there and right when we walked in they greeted us with a smile and we just felt welcomed , they helped us out with everything we needed . Plus I added like 1,000 questions and Melanie kindly answered all of them which I appreciated very much . 100/100 service!! . Melanie and Alexis were very patient with us and that’s what most customers need when it comes to receiving help so I really appreciated their enthusiasm and hope you guys get to meet them if you go there”
“I had an excellent experience with the T-Mobile team inside Sam’s Club.
Tony, the manager, along with sales members Gurkamal, Leandro, and Issac, were all outstanding.
They helped me switch from AT&T to T-Mobile and made the entire process smooth and stress-free. They found me a great deal on a new plan, carefully explained the whole process, and went over the rebates multiple times to make sure I fully understood everything. They were extremely patient with all my questions and never made me feel rushed. Professional, knowledgeable, and genuinely focused on customer satisfaction.
Highly recommend this team if you’re thinking about switching or need help with your T-Mobile service.”
“Went in today to try to figure out why my device was being weird not receiving messages. Tennyson and Juan were so sweet and helped me address my concern.
They were all really empathetic and even told me about some new services I qualified for. Look for these guys! They're awesome and patient ?”
“I’ve been with Metro for almost 15 years, and yes, there are stores way closer to my house. Do I go to them? Absolutely not. This location has my loyalty, like it’s my Wi‑Fi password, unchanged, unquestioned, and fiercely protected.
One absolute legend at this store got me a brand‑new S25 for $0. Zero. Nada. All I had to do was switch from Metro to T‑Mobile, and she made it so smooth that I almost dropped my water from pure shock. I had to double‑check reality for a second.
Honestly, if this store were a person, I’d be planning a small but tasteful wedding by now. Five stars isn’t enough. Give them five stars and a standing ovation. ⭐⭐⭐⭐⭐?”
“The team at this AT&T store provided the ultimate in sales and service. I was greeted immediately at the door by Abe who spent at least 45 minutes with me, upgrading a phone and helping me get it ready to deliver to my father. This team’s dedication to providing a first class, positive customer experience is highly evident.”
“Ladies HERE, gave me GREAT CUSTOMER SERVICE..
I came across town from other Metro PCS , where I encountered THE WORST, CUSTOMER SERVICE. Lies, Scam, Time consuming, they're talking on personal phones in back keeping customers waiting, ( like nobody steals). Then service w/attitude, worst you can't understand them nor can they understand you..
Long Gone is Yesterday's Metro.”
“At this spectrum location Oscar made my day after having a horrible experience in 2 spectrum location that told me they can't help me unlock my phone that's has been fully paid off. He was kind , intelligent and attentive. He fixed my issue in minutes.”
“I needed to cancel my hotspot with T-Mobile. Carolina provided excellent customer service. She insured that it was canceled properly and was very professional. Every business needs employees like her”
“Daylon and Decoda, Thank you so much for all your help the other day. Verizon should be very proud of you. I was so impressed by your kindness, professionalizme and patience to answer all my questions and send me home happily with two new phones. kudossss!!”
“Andy was fantastic. Very helpful and clearly stated options. Came in to just transfer 1 line, ended up doing all my lines and moved yo TMobil internet. ?? ?? ??”
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“The gentleman who assisted me was thorough with his explanation of my phone's problem, provided options to repair or replace, was efficient with the repair, and provided outstanding hospitality. Highly recommend!”