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“Such a difference! Amidst everything Covid that has been ongoing, I went to my local Bank of America located just a few blocks down the street here in Prosper. To my unsurprise with this particular location... no tellers available, literally - zero. I get it.. ongoing Covid issues... but good night, you're my "Too Big to Fail" bank! They told me I had to use the ATM for all transactions to include deposits. A quick drive down the street to Texas Bank. It felt like entering the Kingdom of Heaven. Walked through the doors and 2 tellers along with a manager await at the teller desk as if they were expecting me and ready to serve. It was perfect! This bank is the largest physical bank in town and yet has the feel of a small town bank, exactly what Prosper needs. The folks who work here treat you as if they've known you the entirety of your life and I love it. Such a vast difference in service and relationship between BIG Bank of America and TX Bank! Step in and see the difference for yourself.”
“Recently needed an auto loan. NCU had the best rates. Applied online and instantly approved. Shanda McCullough was then assigned as my loan officer - what a blessing! Shanda is responsive, informative, helpful, polite and just amazing. All my questions were answered promptly and thoroughly! Had a hiccup with the dealership but Shanda immediately helped me to adjust. I can't even think of any constructive criticism for Shanda - she is definitely 6 out of 5 stars in my book!”
“It was very kind and I was very worried because it was my first time to open credit card but Rasha, the person in charge, she was kindly informed me Thank you so much”
“Best People/Bank!I unfortunately got sick and was out of work and unable to manage my finances for several mos. My acct was closed- as is policy and I totally understand. But when I did reach out to see what my options were, both CS and Hope at the branch could not have been more kind. Really great bank with good people.”
“Stopped by without an appointment and after waiting just a short time, Rasy was wonderful and answered all our questions and in no time we had an account opened. She was personable and thorough in her dealings with us. She was detailed in her explanations and even took us over and walked us through the video teller process (this is new to us - hesitant at first but think it will be OK). Glad to find a friendly Credit Union close by with many great services.”
“Love the convenience of being near. Very clean, fast and efficient service.
But, more importantly is the service. Alexandria and Tyler are amazing bankers! The entire staff will go above and beyond in making you have a pleasant experience.”
“I had fraud on my account, came in was greeted immediately and short wait but Alex was able to help me efficiently change my accounts to new ones, order a new card, and change and reset all my mobile banking immediately! Super easy and quick! Thanks so much!”
“Alen was such a pleasure to work with this morning. He helped us quickly, but made the experience very enjoyable with some nice conversation. Thank you Alen for being so kind and helpful. We’ll be back to this location!”
“I went the other day to set up a joint account with my husband. I met this banker Andrea and she was so funny and sweet . I usually hate going to the bank because sometime they forget we don't have finacial lingo like they do and she kept to where I can understand and even interested in applying for home loan.”
“I went the other day to set up a joint account with my husband. I met this banker Andrea and she was so funny and sweet . I usually hate going to the bank because sometime they forget we don't have finacial lingo like they do and she kept to where I can understand and even interested in applying for home loan.”
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“I have banked with Woodforest over 20 years now!
I love their attention to detail and willingness to assist when I enter the bank. Thank you Shrijana and Anesha. You’re a great team.”