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“I was recently in to return some tools for my company and everything was going smooth. Customer service was more than happy to help. I was told to get the tool that was warranted and bring it to them to exchange it. As I’m walking back to the front an older employee named Jose approached me and started to give me a hard time about the exchange. He stated he worked for customer service and started to ramble on how the tools should be exchanged. Seemed like he just wanted to complain and was trying to take his anger out on my co-workers and I. We found out later he lied about working in customer service and likes to do this often to customers. Thought it was weird but in the end customer service did an amazing job and we were able to get an exchange done. As for José do better and quit harassing customers with lies.”
“I really like their premium potting soil for my plants . It's premixed with the things they need such as earthworm casings, coconut coir and more- taking out the guesswork, labor and extra space compared to buying all the ingredients separately and compared to big box stores, I hadn't had issues with fungus gnats in the soil.
The staff is mostly knowledgeable and helpful as well. ( Disclaimer, only once my plant did pass away on one's feedback but they honored the return).
It's unfortunate I no longer live in the area but recently when I asked questions over the phone before visiting, they were answered amicably and I was able to pick up two very pretty pink poinsenttias the next day.”
“This is a gem! Everything you need for your lawn and garden AND a wealth of information for any questions you might have. I recently picked up dried molasses, corn gluten meal and sea kelp to kick start my lawn into spring.”
“Wanted to share the wonderful experience I had here with the staff. Everyone is super friendly and had a smiling face. Sometimes small gestures go a long way. Great collection of plants too.”
“Caloways location is a great place where you get the reasonable and reliable plants, we have been purchasing from McKinney location from few years, all of them are good. Special thanks to Rani Allu she explains everything in a detailed of each and every plant we ask for, suggestions, recommendations for each season, how much water needed, where to place, how much sun required. She has patience and shares her views, she gives trust to grow more and more plants for example like banana, brinjal and different kinds of flowers.
Need to watch for some of the deals on soil and plants as well, thanks to the management for well maintenance of all the plants and return policy.”
“It's honestly hard to have a bad experience at a D&L. It's all really straightforward, laid back, if you need help you get help. Most of the time everyone working in there is knowledgeable of what they have on the shelves unlike some of the stores like Tractor Supply. When you walk in it still feels like a small town feed store, no hustle and bustle. People catching up at the counter talking about life or their animals.”
“I was looking for some sods for my backyard and I went to several stores but none of them had it in stock and didn't know when it would be available. But North Texas Palms & Pottery were able to provide sods by rolls and their service was excellent. Although my business is small, they were very welcoming. If you are looking for sods or other garden products, don't hesitate to come here.”
“I’d highly recommend Aimee and team for all your landscaping needs! We have a large front yard that needed landscaping. She did an excellent job in helping us select flowers that are drought resistant and that can thrive in TX weather. I love the fact that she owns her own nursery as well, so you know the quality is superior. Her team did an excellent job installing and she was even on site to organize the layout. Will definitely be using her for other projects!”
“By far my best home depot experience ever. Stopped here for few items I needed and had to ask for an associate's help. Shout out to James, front end supervisor for the help today. He went above and beyond to get the items I needed, polite through out the interaction, patient and assisted me. Wish people were half courteous as James, made my day and thank James for me.”
“I love to go to this place . I found Chase the customer service rep by the return department to be the best in service !I give him 5/5 . He is a gem for this Home Depot branch . Always pleasant and very helpful .”
“Seems like I am in this store every week. Their garden center is extensive. Hardware selection is complete. Pricing is competitive. It is also only a few blocks from our home..”
“Really nice selection of plants and flowers. Several people were available to assist. Was looking specifically for a planter to go in my front yard, and even though everything they had was very beautiful, they did not have many options in price ranges. Either the top, best price, or nothing! So I left with nothing even though I would much rather support a small local business.”
“A gentleman named William helped us cut a pvc pipe today and I thought he was the coolest and friendliest guy I have seen in a while. Another employee came by to help and he was nice as well but I don't know his name. People like this deserve great reviews!”
“THIS REVIEW IS FOR AMY (IT'S NOT FOR THE STORE OR COMPANY). Amy is amazing! She is determined to help customers and troubleshoot issues, all while being very sweet and kind.
Today, after a debacle with the delivery (set up through DoorDash by Home Depot), the delivery driver texted me and told me to cancel my order because it wouldn’t fit in his vehicle. I refused and told him to leave it at the store. I was already frustrated that Home Depot didn’t ensure a large enough vehicle was requested to pick up and deliver a very large, assembled (not in a box) 3-burner propane grill, as if any Dasher could pick it up and put it in their vehicle. Then I received untrue texts and emails from Home Depot, which only added to the confusion (really, Home Depot ?!?).
Despite being busy, Amy went above and beyond to coordinate everything so my son could come pick it up with his truck.
I hope someone who sees this recognizes Amy for who she is and what she does. I’ve interacted with her before in the store, and she is always absolutely wonderful!”
“It was 40 degrees and drizzling rain with a 15 mph north wind, but we had the best time ever. My wife was like a little kid running from one variety to the next. Thank you so much for this memory we will share for the rest of our lives.”
“Shakeiya is very kind and funny, we came in to get a stud finder and screws and ended up at the self checkout laughing and exchanging stories with her. From our short interaction with her I just knew I had to leave her a good review and let everyone know she made our experience more comfortable and enjoyable all around.”
“Fabulous Walmart! They have everything. Great lawn/garden, decor and craft section. Super fun, nice staff. There is an Htea0 out front. I highly suggest hydrating and taking your time in this one.”
“Exceptional service, truly world-class! That’s the level of support I received from the team at the Allen Home Depot.
I don’t usually write customer service reviews, but my recent experience was so outstanding that I felt compelled to share. I faced a challenging order with a major issue from the vendor, but the staff at Allen Home Depot went above and beyond to help me. They provided 110% support and resolved all my issues, ensuring I received the product I needed. This was a top-notch experience, and I’m especially grateful to Brenda, Jessica, and Justin for their unwavering assistance throughout the process.
It’s clear that the entire team at Allen Home Depot shares the same positive, customer-first attitude, making it a place I’ll gladly return to.
A fantastic experience overall!”
“Penske didn’t have my truck so they sent my reservation here. Bradley was very polite and professional and explained everything well! The gentleman who checked my truck back in last night 4/29 was also extremely professional and polite! Excellent customer service is hard to come by these days, thank yall.”
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“I may be a little late in posting this, but I couldn’t let the moment pass without sharing my gratitude for Calloway’s Nursery of Prosper.
A huge thank you to the incredible team at Calloway’s for partnering with our Celina community to educate residents on effective yard care. Your support on September 15th, 2025, made a lasting impact and it continues to resonate well beyond that day.
Calloway’s offers a fantastic variety of plants and landscaping essentials. They have everything you need to tackle those stubborn weeds we all seem to battle. I truly appreciate the expertise and genuine care your team brings to every interaction. Thank you for being such a valuable resource to our community!”