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“I’ve always bought my appliances at Rodenbaughs. Simply, some of the nicest, most knowledgeable people you’ll ever meet. Shopping here is a great experience. From the sales people to the delivery people, It’s clear that Service is their top priority.”
“I can’t speak enough about this store, their product selection and their staff, in particular Josh, Dale and Mark.I highly recommend this BBQ Galore store as their customer service is second to none. From the first time I went into the store, I’ve been very impressed with their professionalism and customer service - Josh’ team took their time to patiently answer all my questions.This store has become my go-to place for everything related to outdoor-cooking, in particular due to the staff – they are not only friendly and welcoming, but also highly skilled and attentive to your questions and needs.”
“Jay is the nicest guy and he was able to fix my vacuum quickly same day (I was missing a screw and nut). I’m so glad I made the drive to Plano to visit the shop! I’m so glad my old vacuum cleaner got a second life!”
“Had a great experience here! I have been going to a lot of stores trying to figure out the conversion of my natural gas fireplace to wood burning! This business was overly honest and actually talked me out of buying stuff! Really help put me and my wife’s mind at ease about our remodel! Thank you!”
“A gentleman named William helped us cut a pvc pipe today and I thought he was the coolest and friendliest guy I have seen in a while. Another employee came by to help and he was nice as well but I don't know his name. People like this deserve great reviews!”
“Seems like I am in this store every week. Their garden center is extensive. Hardware selection is complete. Pricing is competitive. It is also only a few blocks from our home..”
“Shakeiya is very kind and funny, we came in to get a stud finder and screws and ended up at the self checkout laughing and exchanging stories with her. From our short interaction with her I just knew I had to leave her a good review and let everyone know she made our experience more comfortable and enjoyable all around.”
“By far my best home depot experience ever. Stopped here for few items I needed and had to ask for an associate's help. Shout out to James, front end supervisor for the help today. He went above and beyond to get the items I needed, polite through out the interaction, patient and assisted me. Wish people were half courteous as James, made my day and thank James for me.”
“I love to go to this place . I found Chase the customer service rep by the return department to be the best in service !I give him 5/5 . He is a gem for this Home Depot branch . Always pleasant and very helpful .”
“I just recently was here with my husband to get some supplies and was testing out the crocodile ? wipes and set my phone down and left, got 35 minutes down the road when I realized that I didn't have my phone I kept trying to call the front to ask them to get my phone, but I couldn't get a hold of anyone but tracked my phone and it was showing it still there the nice man that was working I believe his name was Larry I'm not too sure, but drove back and sure enough he had my phone behind the desk safe already holding it for me mind u I'm 5 hrs away from home, so thank you ?”
“We called this location this afternoon to ask about some specific HVAC duct supplies and the person we spoke to (Conrad? I'm not sure of his name) was awesome. Very helpful and friendly, even knowing he didn't have what we needed. He checked inventory at their Plano store and we went there to make the purchase. It was one of the most helpful interactions I've ever had. The people in the Plano store were very helpful and friendly as well.”
“Penske didn’t have my truck so they sent my reservation here. Bradley was very polite and professional and explained everything well! The gentleman who checked my truck back in last night 4/29 was also extremely professional and polite! Excellent customer service is hard to come by these days, thank yall.”
“THIS REVIEW IS FOR AMY (IT'S NOT FOR THE STORE OR COMPANY). Amy is amazing! She is determined to help customers and troubleshoot issues, all while being very sweet and kind.
Today, after a debacle with the delivery (set up through DoorDash by Home Depot), the delivery driver texted me and told me to cancel my order because it wouldn’t fit in his vehicle. I refused and told him to leave it at the store. I was already frustrated that Home Depot didn’t ensure a large enough vehicle was requested to pick up and deliver a very large, assembled (not in a box) 3-burner propane grill, as if any Dasher could pick it up and put it in their vehicle. Then I received untrue texts and emails from Home Depot, which only added to the confusion (really, Home Depot ?!?).
Despite being busy, Amy went above and beyond to coordinate everything so my son could come pick it up with his truck.
I hope someone who sees this recognizes Amy for who she is and what she does. I’ve interacted with her before in the store, and she is always absolutely wonderful!”
“I am very pleased with the recent purchase of my new television, laptop, and soundbar. The quality of the picture on the television is truly remarkable, offering a vibrant and immersive viewing experience. My new laptop for daughter has proven to be incredibly efficient and user-friendly, handling all tasks with ease. Furthermore, the soundbar has significantly enhanced my audio enjoyment, providing rich and clear sound. I am thoroughly satisfied with these additions to my home entertainment setup.”
“I went in to compare features and size for a Samsung watch. The rep who helped me, Nila, was very knowledgeable and friendly and made selecting the right model of watch and buds a breeze. She even found me a discount I may have otherwise missed. Any other Samsung devices or services I need, I'll be certain to come here. Kudos to Samsung for setting up a clean, friendly retail space for products that can frankly be a little confusing to compare online.”
“Exceptional service, truly world-class! That’s the level of support I received from the team at the Allen Home Depot.
I don’t usually write customer service reviews, but my recent experience was so outstanding that I felt compelled to share. I faced a challenging order with a major issue from the vendor, but the staff at Allen Home Depot went above and beyond to help me. They provided 110% support and resolved all my issues, ensuring I received the product I needed. This was a top-notch experience, and I’m especially grateful to Brenda, Jessica, and Justin for their unwavering assistance throughout the process.
It’s clear that the entire team at Allen Home Depot shares the same positive, customer-first attitude, making it a place I’ll gladly return to.
A fantastic experience overall!”
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“I was recently in to return some tools for my company and everything was going smooth. Customer service was more than happy to help. I was told to get the tool that was warranted and bring it to them to exchange it. As I’m walking back to the front an older employee named Jose approached me and started to give me a hard time about the exchange. He stated he worked for customer service and started to ramble on how the tools should be exchanged. Seemed like he just wanted to complain and was trying to take his anger out on my co-workers and I. We found out later he lied about working in customer service and likes to do this often to customers. Thought it was weird but in the end customer service did an amazing job and we were able to get an exchange done. As for José do better and quit harassing customers with lies.”