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“I had such a great experience a young lady named Gabi was a god send in my search for shoes to fit my wide feet..she knew which shoes fit wide that weren't labeled wide. I bought 2 pair of Nikes that felt like clouds on my feet..if you have wide feet go see her!!”
“Lombarto is amazing!! He went above and beyond for me!! I was having a hard time doing an exchange at other rack room locations but he was so willing and helpful to assist with me with my exchange and I was in and out with no problem. I will forever give praise and gratitude to him and his store even though it may be out of the way for me. Excellent and honest customer service really goes such a long way!! I really really appreciated his help!”
“Yesterday I went in the store for some shopping. Every associate was so friendly and helpful. When I went to checkout Marcy helped me look for things in the back. Then I couldn’t find my birthday discount code and when a few minutes after leaving the store I found it, Marcy helped me with re-doing the entire order and was patient and professional. I don’t know the name of the other associate who helped me with some questions while shopping, but she was very thorough in her help.”
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“I recently visited Journeys with all three of my kiddos, and I have to say the experience was exceptional. T.K. and Mahdi were welcoming from the moment we walked in—professional, upbeat, and genuinely enjoyable to chat with. Their customer service went above and beyond, making the entire visit easy, comfortable, and fun.
This location is about a 40‑minute drive for us, but the level of service we received made it absolutely worth the trip. It’s rare to find a team that puts this much care and positivity into what they do, and T.K. and Mahdi truly made the experience stand out.
We’ll definitely be back! #sneakeraddict”