Verizon at 900 N Coit Rd in Richardson is highly praised for its friendly and helpful staff. Customers have had positive experiences with sales associates who go above and beyond to assist with various needs. Adan is recognized for his honesty, quick problem-solving, and ability to resolve account issues efficiently, often saving customers money and ensuring their plans are correctly set up. Raylah is celebrated for her professionalism, kindness, and patience, making the purchasing process seamless and enjoyable. She takes the time to answer questions thoroughly and finds the best deals for customers. Jonathan also provided excellent support, helping families set up and manage multiple phone plans, even assisting elderly customers with new devices. Many customers mention feeling valued and confident after their visits, citing the staff’s genuine willingness to help and their expertise. Overall, the store provides an exceptional in-person Verizon Wireless experience, offering assistance with upgrading devices, plans, accessories, and exclusive services. Customers appreciate the honest, friendly, and knowledgeable team, which makes their visits comfortable and successful.
Eric helped me. One of the best experiences I’ve had speaking to someone representing Verizon. He went above and beyond to ensure I got the best service. Despite all the obstacles that stood in his way, he remained professional, patient, and polite. Eric is now my business representative for Verizon if I have any issues... read full comment
April 2025
Raylah was the BEST sales rep I've EVER had. Not even just at Verizon, but anywhere. The kindness, willingness to help, and the way she made the process so seamless made the night! Can't wait to receive my S25 Ultra! 💖 Thanks Raylah, for making my visit to Verizon so amazing!
April 2025
Jonathan Bradberry was awesome! Helped us out on several occasions building up our 6 phone family plan. Even helped my 85yo father navigate getting a new phone😃 5 stars plus!
