Verizon offers a wide range of services, including mobile, 5G home internet, and business solutions. Customers can visit the store in Richardson or shop online for convenience. The store provides options for in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. Verizon's employees, Ahura and Daniel, have been praised for their exceptional customer service. They are described as calm, clear, and competent, providing a low-pressure and genuinely helpful approach. Ahura is recognized for his respect and focus on customer needs, while Daniel is praised for his patience, steadiness, and genuine helpfulness. Other Verizon employees, such as Faith and Brandy, have also received positive reviews for their professionalism, informative guidance, and problem-solving abilities. Customers highlight the cheerful and honest environment of the store, with friendly and helpful staff who go above and beyond to ensure a satisfactory experience. Overall, Verizon's Richardson location is commended for its excellent customer service, knowledgeable and accommodating employees, and commitment to meeting the diverse needs of its clients.
Ahura went above and beyond helping us. He is a real asset.
June 2026
We came in to get home internet set up and we were pleasantly surprised that we could get a modem in person (rather than having to wait for it to come in the mail like AT&T) Ahura helped us out and we were in and out in less than 30 minutes 👏 Also will add the location was super clean and tidy.
June 2026
Very helpful, pointed out that I had insurance I didn't know I had and saved me about $800 that way!
