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“I came in to update my autopay and Brandon mentioned I had upgrade promotions I could take advantage of. My husband and I both got new 26 Ultras. Thanks Brandon!”
“Adam was wonderful by helping us from troubleshooting the battery to picking a new phone (not only once but twice). He even helped us wipe out all the information from the old device and setting up a new one.
I highly recommend him as he is super patient, knowledgeable and kind.
The whole process was very pleasant.”
“I’ve never written a review before, but Yasmeen is absolutely worth the time. She was the only person working and still managed to help five people at once—efficiently, patiently, and with genuine kindness and expertise. It was impressive to watch and, honestly, the best experience I’ve had at AT&T in 20 years. Employees like her are rare. I’m voting for a pay raise, a promotion, and real recognition for Yasmeen—she’s exactly the kind of person you want representing AT&T. If I were business owner, I'd hire her away!”
“Vanessa went out of her way for over 4 hours to help me. I had already been to 2 other cricket stores earlier and then was sent to hers. Her commitment and outstanding customer service has been AMAZING!! I have never experienced such patience and dedication anywhere else. Cricket is lucky to have such a wonderful employee! I specifically asked to speak with her higher ups as she should be given a big RAISE!! Anyone else would have told me “sorry they can’t help” and some actually did. In fact Vanessa is the one that came up with the solution that actually fixed my phone issue, and we tried calling helpdesk and other cricket avenues who could not or would not help. THANK YOU, VANESSA! You are the BEST!!”
“I enjoy coming here the place is clean and neat and there is an attendant available from open to close. I Don’t really like how some of the parents let their children run all over the place and climb on top of the washers but that has nothing to do with the place itself it’s all about good parenting and most of these children’s parents are the real children! Thats why I started coming between 7am and 9am...it’s the best way to avoid their bad asses! There are chairs for days! See how she ALLOWS the behavior! You can see it but her 2 to 3 years old daughter is standing in front of her! She saw her brother climb up like Spider-Man so she joined in!”
“The manager, Daniel in the employee, Arely oh, I was having problems with my phone and this is going to a bad day today and they just help me out so much talk to me. Tell me everything was not be okay. You just assisting me in a nice manner and tell me everything was gonna be okay so I advise anybody if you need any help with your phone please come here can I give you excellent customer service”
“Best customer service from the young ladies,there are people out here cussing them out and harassing them and they kept it professional 100% those ladies need a raise because not anyone can support all the ghettoness some people have. I was sadden to say there was two ladies who were cussing at them and harassing them and the ladies kept it professional shout out to you ladies I hope this company values all the hard work you ladies do!!!!!!”
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“Daniel at the store provided outstanding service. After spending over five hours with Verizon customer support without a resolution, Daniel was able to quickly and efficiently resolve my issues. He was courteous, professional, and extremely understanding throughout the process. I am very pleased with the level of service I received and will gladly return to this store in the future.”