AT&T Store in Richmond is a well-regarded location for customers seeking phones, tablets, smartwatches, and wireless data plans. The store offers a variety of options, including prepaid plans with no contracts and popular unlimited data plans featuring nationwide AT&T 5G service. Customers consistently praise the staff for their exceptional service. Martha is highlighted for her dedication, especially when handling a challenging account transfer, showcasing her perseverance and commitment. Janet is recognized for her quick and friendly assistance in resolving issues, while Kianna receives accolades for her helpfulness and pleasant demeanor when customers are looking for new devices. Rep Teara R. is noted for her patience and professionalism, helping customers with purchases and answering questions effectively. One customer shared a positive experience where a staff member named "T" efficiently resolved a screen replacement issue, demonstrating quick problem-solving skills even without stock on hand. Overall, AT&T Store in Richmond is recommended for its knowledgeable and friendly staff who are eager to assist with any mobile needs.
Shelby and Janet spent almost 1 hour to solve my issue, they are very kind, and very patient until my account problem got resolved. The problem is not straightforward but they didn’t give up. Thank them for great customer service.
June 2025
Dez did a superb job in helping me buy a new phone.
June 2025
Janet was awesome. She knew exactly what to do to fix an issue I was having. She was quick and super nice. Highly recommend this location because of her.
