Mobile Phone Accessories in Richmond, TX

“I have been going to this location for about 4 years and have always received knowledgeable and great customer service. I was again taken care of today when I had to switch to a new phone.”

“Came in to upgrade my daughter's phone Julie showed us the best options for her but not only that saved us an extra 30 dollars on our phone bill! Definitely would go back here for all my phone needs! Thank you Julie!”

“A few minutes before closing, we had an emergency visit to this store. It was a strenuous situation that we tried to rectify on the phone, prior to going to the store. Much to our suprise, we lost internet when we sat down to watch a movie as a much needed stress reliever.My friend's husband recently passed away. Since he did everything, I have been helping her learn to pay bills, do car maintenance, navigate difficult banking and business decisions, sell a houseful of items, a house, cars and much more.Even with help, it has been an overwhelming and at times, exhausting journey. Hence, we decided to watch a movie, to relieve stress and enjoy some laughs, only to discover the internet was out because was unpaid for months. She had no idea.When we called customer service, we had to speak with several representatives. Nothing could be done. She did not know his passcode or security question answer.Upon arrival at the store, we were greeted by Luis. He was gracious and kind, as he listened to our predicament. He was assisting another client. He introduced us to Fabian. Fabian immediately took charge of our challenging situation with grace, ease and humor. This was a tremendous help and relief for our strain. During a portion of what was needed to rectify our difficult situation, he brought in his manager, Rolando. Rolando took charge of the portion only he could do. As with Luis and Fabian, we we treated with graciousness, and excellence and competence that was incredible.They closed at 8. It is 9 P.M. They are still helping us! And...with such grace and joy. It is so rare to receive excellent customer service any more, even within normal business hours. I have never experienced EXCEPTIONAL customer service like this...ever.Trust me when I say, if you want excellent in person customer service, you will never regret walking through these doors.”

“my bf and i went to the store to get new phones and hahn was so helpful. it was a difficult situation and he explained all options available before we got one that worked for us.”