Kroger is a one-stop shop for thousands of quality food and household products, from fresh produce and meats to dairy, home goods, and pharmaceutical needs. Many customers find it a great store with plenty of selection, good prices, and friendly employees. The store is described as nice and clean, with most advertised items in stock. Shoppers appreciate the very good discounts, well-organized and fresh fruit and vegetable area featuring local products, and weekly new offers with the free membership and coupons. The huge parking lot with access to a Kroger fuel station, and the discount on gas with a Boost membership, are also noted benefits. Some specific bakery items like the pumpkin bread and chocolate-flavored tres leches cake come highly recommended. However, experiences with customer service, particularly for help with the Kroger app, have been frustrating for some. Requests for in-person help at the customer service desk have been ignored or met with disinterest, with customers being directed to call a helpline that has long waiting times. Attempts to get help via email have resulted in unhelpful or irrelevant responses that did not resolve the simple issues, leading to a feeling that there is no corporate interest in assisting customers with the app. Despite this, many find the store convenient, often not too crowded, and a favorite place to shop due to its overall value and specific finds like competitively priced tofu.
Customer service is normally pretty ok, if I ever ask a question. Today the cashier was just not helpful made me feel like I was doing something wrong, was just rude. Definitely not going to that cashier again.
March 2026
Great Kroger! Every time I've gone the staff has been extremely kind!! Especially Barbara, she's awesome!
February 2026
I was treated greatly by Elizabeth, always very cordial, friendly and professional.
