Verizon's Richmond store offers a welcoming environment for customers seeking mobile, 5G home internet, or business solutions. Customers can conveniently visit the store or shop online, with options for in-store pickups, free 2-day shipping, and same-day delivery in select areas. Reviews highlight the exceptional service provided by staff members, particularly Christine and Michael. Christine is praised for her patience and expertise, helping customers with various needs, including purchasing iPads and switching from other carriers. Her friendly demeanor and professionalism have left a lasting impression on many. Michael is also noted for his friendly and informative approach, assisting customers in adding lines and switching accounts smoothly. Overall, the store is recommended for its helpful staff and positive customer experiences.
Luis was very helpful with my family's move from T-mobile after being with them for 12 years. He was able to answer all our questions and help reassure us of the process and billing. With his help we were all able to pick the right phones that worked best for us.
July 2026
Came to the Aliana location and Christine was amazing. Every little question I had she answered.
June 2026
I went to the Aliana location to turn my old phone in. Louis assisted me and was very nice and helpful. He took the time to show me how to wipe my phone, showed me how the trade in credit worked and answered all my questions. Thanks Louis for a fantastic customer experience!
