The Verizon store in Rosenberg is highly praised for its friendly and dedicated staff. Customers appreciate the staff’s positive attitude, especially when assisting after hours, with some team members working late to ensure customer needs are met. The team is described as patient, helpful, and committed to providing good service, often going above and beyond to assist with setting up devices and resolving issues. Customers highlight specific staff members who made their experience enjoyable and stress-free, including those who helped with phone setup and technical problems. Although there was a minor negative experience involving a sales rep’s attitude towards researching phone cases, overall, the store is viewed as a reliable and welcoming place for mobile, 5G home internet, and business needs. The store offers convenient services such as online appointments, in-store pickup, free two-day shipping, express lockers, and same-day delivery where available. Customers feel confident in returning for future services, citing the manager’s clear communication and the team’s willingness to help, making this store their preferred location for Verizon services.
They need to open earlier. People are running businesses with their phones, and when a phone dies we need a replacement at 7am, shouldnt have to wait till 10.
October 2023
I just wanted to say thank you to Travis who helped me and my sister set up our phones he was super busy that day but made sure we were taken care of. All of the staff there were friendly and very patient especially the manager I wish I knew her name but she was amazing and nice. Thank you all so much!
September 2023
Always smooth sailing unless there is 100 people there
