“I walked in the store expectingthat my order was ready for pick up and all the changes were made and completed with the one hour conversation talk over the phone.But OH No! Nothing was done except the purchase of the Wi-Fi box and it wasn’t ready to be picked up!!!?I was very disappointed and rude.Angel got the wrath of my disappointment.Angel you need an award for customer service, you were calm and sweet even though I was fuming. I apologize so much to you.I will alway come into the store and ask for you, Angel ?”
“I had a great experience with Zach at T-Mobile. Even though he’s in sales, he took the time to thoroughly help me resolve an issue with my account that wasn’t even his responsibility. He was patient, knowledgeable, and genuinely cared about making sure everything was handled correctly. It’s rare to come across someone who goes above and beyond like that
thank you, Zach, for the outstanding customer service!”
“We walked in and were helped by Angel, who was incredibly patient with us. He took his time explaining everything clearly, and even though we asked a ton of questions, he answered each one with so much kindness and clarity. Amazing customer service! thank you, Angel, for being so awesome!”
“I went to look at what they had and came out with 2 new phones. Thank you for your help and even though you were busy with other customers. I really appreciate it.”