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“Huge thanks to Erick at Verizon for the world-class help today! He went out of his way to make sure I was taken care of and made the whole process seamless. 10/10 service—highly recommend seeing him for any of your tech needs! Absolutely amazing!”
“Thank you RAPHAEL, Red and staff for your assistance with my iPhone 17 pro max issues! You guys are just amazing! A special thank you to Raphael for his excellence in customer service! You deserve a promotion! ?”
9:30 AM - 6 PM
2250 Co Rd 172 Ste 309, Round Rock
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“We received EXCELLENT service from Dave Rusch at Cellnet to install our Dish TV! He actually went onto our second floor roof to place the satellite dish. Many installers will not do this. He installed it quickly and thoroughly explained the services offered by Dish TV. Thanks Dave. Brenda and Drexel Harrison”
“Went in today to add my husband to a family plan after his phone went kaput. We were having multiple challenges resulting in several questions. Emilie met us where we were at with spectacular service for the full 45 minutes it took for us to get our ducks in a row (needed to call his prior service provider while there). She's very knowledgeable, helpful, and has a sincerely upbeat attitude that's contagious. If we need anything else from a T mobile store we'll be keeping this location in mind.”
“Helpful but customers have to resist high pressure sales tactics. I was pleased that even though I went in with the intent on purchasing one phone (a mid level Samsung), the sales rep alerted me to a better deal on a much better phone (Google Pixel 10 XL Pro) at the same cost I was prepared to pay for the other phone.
However, I had to resist multiple attempts to sell me on unnecessary accessories, an additional phone number for which I have no need just to get a temporary discount and other high pressure sales tactics. I held firm in my position that I did not need superfluous add ons.
Still, the sales reps were congenial and helpful and I was satisfied with my overall experience.”
“I recently experienced some connection issues upon moving into my new apartment serviced by Kadirnet. I called their support line, and they put in a ticket to have a technician come diagnose the issue. Although I expected a significant wait time, they were able to send someone over within two days. Al, the service technician, was extremely responsive and helpful. Overall, I was very pleased with my experience.”
“We specifically go this store as the employees are very knowledgeable. Kathleen waited on us yesterday, got us a fabulous deal 9n the Samsung z. Super customer service. Thanks Kathleen!!”
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“Hands down the best experience I have had with phone shopping! I can’t say enough good things about my experience at this T-Mobile store. Michael has been amazing to work with over the past several months and helped me transfer a total of seven devices.
Because of payoff requirements with my previous carrier, the transfers had to be done over about four months, and Michael was patient and helpful every single time. He made the entire process easy and stress-free, explained everything clearly, and handled all the details.
Michael is extremely knowledgeable and always up to date on current T-Mobile promotions, which helped me feel confident in making the switch. He was consistently friendly, patient, and professional.
If you’re considering switching to T-Mobile or need help with your account, I highly recommend stopping by this store and asking for Michael. He truly goes above and beyond!”