Ross Dress for Less offers the best brands and latest fashions for family and home at 20% to 60% off department store prices. It is known for a treasure hunt experience, where customers can find amazing deals and unique items, including snacks at the checkout. Some locations are praised for being very organized, with a great selection of merchandise that can decorate a home, from throw pillows to kitchenware. There is a good selection of kitchen items, shoes, and purses at reasonable to really good prices. However, the experience can vary. Some stores have sections that are cluttered horrifically, with things all over the place and floor, making a clear walking path difficult. Long checkout lines with typically only one cashier open are a common negative. Despite this, the staff at good locations are friendly, helpful, and do their best to keep the store in order. Service is considered good enough for a discount retail environment.